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“Football shirts at breakfast......” 4 of 5 stars
Review of Grand Hotel Des Iles Borromees

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Grand Hotel Des Iles Borromees
5.0 of 5 Hotel   |   Corso Umberto I, 67, 28838 Stresa, Italy   |  
Hotel amenities
Ranked #3 of 36 Hotels in Stresa
Certificate of Excellence 2014
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
“Football shirts at breakfast......”
4 of 5 stars Reviewed August 25, 2014

This fin-de-siècle masterpiece has a maître d'hôtel called Serafino and in this personage the entire history of this hotel is wrapped. A gentleman of perhaps seventy summers, his face, experience and friendly manner met us every morning. Only classy hotels have such classy staff and yet, this hotel doesn't quite hit the heights. It's more a four and a half star hotel as evidenced by some of the dress code at the in the morning. Old-fashioned old bore I may be, but shorts, sandals and a football shirt at the breakfast table are hardly de rigeur. The internet was also a disappointment, having been installed at the roughly the same time as the hotel was built and having last been serviced at the time of the last Bolshevik takeover. Nonetheless, the staff are, to a man (and indeed woman), utterly charming, helpful and with their radiant 'buongiornos' quite the life enhancers. The swimming pool is possibly the nicest I have ever seen with a separate diving pool into which my (talented and flawless) children sent many happy hours throwing themselves. The weather was godawful, by the way............and a San Pellegrino is an eye-watering 7 euros poolside.......

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borromees, Direttore at Grand Hotel Des Iles Borromees, responded to this review, September 16, 2014
I am sorry that the guest’s experience at the Grand Hotel des Iles Borromées was not up to his expectations, and would like to thank him for the nice words of praise, especially on behalf of *most* our staff (Serafino is 63 !)

Old fashioned does not necessarily means being a bore, as a matter of fact our swimming pool IS old fashioned but well-kept, by the same token the equation [lousy dressed guests + slow internet = undeserved 5 stars] sounds like a hasty generalization,

Stresa is a touristic area and people are tend to favor practical clothes when getting ready to leave for excursions, in spite of our best efforts, it is difficult to discourage some of our most “ruistical” guest from wearing casual clothes at breakfast.

Standard Internet service is free of charge, it grants a speed of 256 kbit/s and 500 megabytes download per day, this is usually more than enough if you need to send emails and browse the web, premium service costs € 5.50 per day and allows a much faster connection and unlimited download.

I understand that for someone this kind of service may be the barely minimum essential, still keep in mind that Italy is the not-so-proud 47th country the world as far as internet speed is concerned and these are the consequences, rest assured you will find the same kind of service elsewhere.

All this said, I would like to thank the guest for sharing his impressions with us, although we never want to learn that a guest has had a bad experience, these comments allow us to take an honest look at what we offer and push us to make the necessary improvements

I also hope that this reply will help Mr James1962186338 to reassess his evaluation about his stay, so that we will welcome him back again, for the pleasure of his talented and flawless children.


G.Luigi Mariani - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
London, United Kingdom
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 21, 2014

This is a beautiful hotel with a wonderful 150 year history. It has excellent staff who obviously enjoy working there and making all the guests feel special. It is a landmark on the lakeside front where there are a constant stream of people stopping by to photograph this hotel and coming in to see the beautiful grounds. It represents a by gone of luxury and style, it was like being in an art gallery with our floor having a Grecian art theme. Has good facilities - swimming and diving pools, spa and gym. Our suite faced the lakes and was wonderful in décor/views. Short walk to the heart of the town, restaurants and ferry service. Fantastic views of the lake from room and at breakfast - quality of food was excellent.

Room Tip: Higher floors provide a better view of lake. Suite 504 is a great room facing the lake - you can wak...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
176 reviews 176 reviews
22 hotel reviews
Reviews in 54 cities Reviews in 54 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed August 19, 2014

We had taken a boat to the Island to view the Pallazzo Isabella and after we returned we felt like an elegant lunch.This hotels garden attracted us. We chose a lovely table on the veranda and had the most elegant and delicious lunch. The service was impeccable. We tasted two varieties of wine with our elegant lunch. Definitely the place for fine dining! Not a place to have lunch on a tight budget!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 17, 2014

This is a truly beautiful hotel. It is ornamented both outside and inside. The rooms are gorgeous and spacious , the staff are friendly and helpful and of course the gardens are lovely.

Stresa is a lovely town with both high end shops and shops selling knick knacks.

The weather in Stresa was not good . Of the 8(eight) days we stayed there was only one where it did not rain at least once. Often the rain was heavy and prolonged.Nonetheless I enjoyed my stay in Stresa and the Grand Hotel.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 10, 2014

Once you arrive you can sit back a breathe an air of relief. Set in beautiful grounds, lovely rooms that take you back to a time when exclusivity and being treated as if you were special were reserved for the elite. You feel special from the minute you arrive and are treated as such. The setting is superb, a 7 minute walk from the heart of the town. Fantastic views of the lake and breakfast was lovely. Great facilities (unfortunately bad weather excluded use of the outdoor pool). A truly fantastic location without the daily stress of everyday business.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 10, 2014

We booked a junior suite, with the lake view and the extra cost was well worth the money. The service was excellent from the moment we arrived. The front desk was very helpful in making reservations for us and giving us all the information as to where to go for certain activities. The room was large, with a king sized bed, and another area separated by a curtain (if you closed it) with a table, and sofa, which would serve as an extra room if needed. The balcony was good sized, large enough for two chairs and a table, with a spectacular view of lake and surrounding mountains. This hotel is located on the main road along the lake where other hotels are located. It is an easy five minute walk to the town of Stresa, and to the area where you get the boats to the islands in the lake. Very convenient location.
Breakfast at the hotel is included and it is served in two beautiful rooms or outside. White tablecloths and Murano glass chandeliers but no one "dresses" for breakfast. The waiters are very attentive. Everything you could want for breakfast is there. Eggs, bacon, sausage, salmon, ham, various cheeses, beautiful fruits, cereals, juices, water, tea, coffee, and pastries. The hotel itself is gorgeous. It is filled with exquisite chandeliers, and marble carvings, ceilings are painted, it is quite beautiful. The grounds are equally beautiful, with gardens surrounding the hotel.
The room had an equally grand appearance as the lobby, but some of the furniture was starting to look a bit tired. (not torn or dirty, just needing replaced) The bed was king size, and it was comfortable, although it was the least comfortable of all the hotels we stayed in throughout Europe. The bathroom was large and clean, room service was good. I would stay here again, however, I would be open to trying another hotel which may be less expensive, as this is an expensive hotel.

Room Tip: The view of the lake is beautiful, so if you can, pay the extra for a view of the lake.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2014

This is one of the most beautiful hotels we have stayed at. Upon arrival we were told our room wasn't ready to return in an hour and a half. We wandered out the hotel and began to explore Stresa. On our return our room was not only ready they upgraded us to a junior suite. We had a beautiful view of Lake Maggiore, and the surrounding areas. Everyone was very helpful and friendly. The hotel grounds are beautiful!
Everything is within walking distance from the hotel. There is a wonderful bar area outside, in front of the hotel. At night you can hear the piano player in the background.
All the staff will go out of their way to help you and make your stay special. I highly recommend this hotel!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Des Iles Borromees

Address: Corso Umberto I, 67, 28838 Stresa, Italy
Location: Italy > Piedmont > Lake Maggiore > Stresa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Stresa
#1 Spa Hotel in Stresa
#4 Family Hotel in Stresa
#5 Romantic Hotel in Stresa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Des Iles Borromees 5*
Number of rooms: 172
Official Description (provided by the hotel):
Luxe and tradition; since 1863 the Grand Hotel des Iles Borromees is the place to stay while visiting the Maggiore Lake area. The builing, the public areas and the rooms feature all modern conforts while still keeping the same belle epoque atmosphere. The park is decorated with statues, fountains and rare plants and the view from the rooms and the restaurant is spectacular. The Medical SPA of the Grand Hotel des Iles Borromees is one of the first in Italy and can offer aesthetic treatments combined with a personalized diet. ... more   less 
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Also Known As:
Grand Hotel Stresa
Grand Hotel Des Iles Borromees Stresa, Italy - Lake Maggiore

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