The reviews of this hotel vary considerably but bear in mind it is a 3 star hotel! It can be classed as a bit dated, even a bit quirky....but that somehow lends to its charm. We also stayed with Travelsphere and can also confirm just how excellent our rep Debbie was (see other reviews). We couldn't really find fault with either the food or the service. OK it wasn't cordon bleu....but it was certainly presented fresh and hot and tasty. You're not in England so accept the idiosyncrasies (like not being able to take a drink through to the dining room). It's no big deal and obviously works for the hotel. The Italians aren't really big on desserts but, come on, their ice cream is to die for! Have enough of that during the day and who needs desserts? We loved the breakfasts. Surely, when you are in a European country you should accept that you don't get fry ups as at home. We enjoy the continental breakfasts for a change....much healthier. Our room overlooked the gardens at the back,had a balcony and was quiet. We heard that the front rooms (although overlooking the lake), did suffer from traffic noise. The room itself was small and a bit tired, but it was clean and well serviced everyday. It's a hotel room...it's for sleeping and washing in....not for holding parties! If you don't go with grand expectations then you should have no problem with this hotel. We certainly didn't.