We booked online at expedia.com and paid in advance. From the previous review here, we were aware that additional charges may be requested. When arriving, we were presented with a demand for €42 "extras" which were clean linen and final cleaning.
If we didn't pay this extra charge, I guess we wouldn't have been allowed in and I would have forfeited one night's charges.
It was more than I was expecting, and it felt like extortion. If something is an "extra" it should be optional, or included in the pre-paid cost. To add insult to injury, €22 of the "extras" was for final cleaning; and the place looked like it hadn't been dusted in a long while.
Even with the extra charge, it was still good value for money. The accomodation was big, had a full working kitchen, balcony, and access to the onsite swimming pools.
The lady at the reception was helpful, English-speaking and provided us with all the local info we needed.
Only other minor problem with the place was the bus service to Sirmione/other lake locations which was infrequent, didn't run during lunchtimes, and stopped around 8pm. However, the walk from Sirmione historical centre took 1 hour 10 minutes which isn't too bad for young people.
In short, the location could perhaps be better, but for the price (even including the extortion) it's good value for money and a pleasant place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am very sorry to hear that , but in Expedia there is written everything !!! So it is not a surprised and it is not an extortion like you said !!!
You can find in :
Special Check-In Instructions
Hotel reception is open from 8:30 AM - 9 PM. Guests cannot check in after 9 PM.
Guests must pay a mandatory fee of EUR6 per person, per stay for rental of sheets and towels.
A housekeeping fee of EUR30 applies for stays greater than 1 night (fee is subject to change without notice).
The same you can find in the VOUCHER and BEFORE BOOKING just after the price IN BLACK AND BIG WORDS ..
Sorry, but we will suggest you to read everyhting before to book.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.