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“Business stay” 5 of 5 stars
Review of Hotel Cruise

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Hotel Cruise
4.0 of 5 Hotel   |   Via Carducci, 3, 22070 Como, Italy   |  
Hotel amenities
Ranked #8 of 32 hotels in Como
Basel, Switzerland
1 review
“Business stay”
5 of 5 stars Reviewed February 20, 2014

Location is great if you would like to access the Autostrada quickly.
Hotel accommodation is very good with spacious, well equipped rooms.
Staff is friendly and helpfull both at front desk and dining area's.
Great hotel if you are on a business trip or need a perfect stop during traveling.
As long as you are aware it is not in the Como you're fine!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, February 24, 2014
Dear Jos_Basel,

Thank you for your great review. We are thrilled to hear you enjoyed the room and found our staff to be helpful and friendly. Hotel Cruise is indeed situated just outside Como (at a 10 minute drive from Como) and is easily accessible from the A9 motorway or via train (Grandate-Breccia stop) which is only about 10 minutes on foot from the hotel.

We look forward to welcoming you here at Hotel Cruise again in future.

Kindest regards,

The Cruise Team
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420 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 18, 2013

No free Wifi as expected. Mattress thin on a wooden slab. A/C not working. Room extremely hot. We opened windows and mosquitoes came in and bit me during the night. No place to walk around. Not even in Como.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, January 2, 2014
Dear happytrav,
Thank you for your review. While we are very sorry to hear that your stay with us was not up to your expectations, please realise that air conditioning in October is not available anywhere in northern Italy as central heating is normally in place by then. Having said that, had our front desk staff been informed of the high temperatures in your room, they would have been more than happy to adjust this for you. As for the mattresses, the majority of our guests appreciate our high quality beds however, we respect your opinion.

Should you decide to give Hotel Cruise a second chance in future, please feel free to contact us directly; we would be more than happy to ensure you have a wonderful stay.

Kind regards,
The Management
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Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 1, 2013

I went to this hotel after a short visit of Switzerland, looking for a place near Malpensa airport but far enough from the chaos and not too much expensive.
Didn't make a reservation but simply checked in cause it's really easy to see it from the highway, less easy to reach by the streets... but the night receptionist helped me very well to find the way!
This hotel has a very big parking in the front, free of charge and with video surveillance, a large hall with pretty good wifi signal and a modern and fresh look.
The night receptionist was a bit cold (shy?) but i was really impressed by her perfect French speaking, hard to hear in this beautiful country! Havin back my passport in few minutes was appreciated too.
The room was large, with a nice bathroom (with shower) and a very big mirror, absolutely confortable the single bed, with extra pillow available in the wardrobe and a large desk with cable tv.
Didn't like the breakfast that much cause it was "cheap-american": horrible and raw bacon, fat frankfurters, awful scrambled eggs (eggs?? can you call them EGGS?), just a couple of fresh cakes and dull brioches.
The leaving was pretty funny... a small dark-skin girl asked if everything was ok, with a ready-made smile, looking like "every answer could be the right one, in every case i don't care".
What a pity, a modern place like this could give more and more to his guests, but everything is hidden behind the coldness of the staff, trained to smile with the teeth but not with the heart.
If you need a touch-and-go place just go there, but not if you miss home and need a temporary one...!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, December 3, 2013
Dear VilleSep,

Thank you for your review. We are very sorry with your impressions at breakfast - we have passed this important information onto our Food & Beverage Manager so as to make prompt amends on the quality of what normally would be considered as our popular buffet breakfast.

We are also very sorry that you found some of our front desk staff to be cold; we will certainly dedicate more time on the training of our staff and rectify the behaviour of those responsible.

We hope you will accept our most sincere apologies for the inconveniences during your stay; should you decide to give Hotel Cruise a second chance in future, please feel free to contact us directly, we would be honoured to manage your reservation personally and ensure you have a wonderful stay with us.

Kindest regards,
The Management
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Frankfurt, Germany
Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 43 cities Reviews in 43 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 25, 2013

Hotel is nice and located near the highway. The executive rooms are spacious, modern and nicely designed. The staff is very friendly. Lots of parking provided outdoors free of charge. We liked the hotel although o get to Como Center you need a car. Breakfast was also ok though coffee should be ordered as the one out of the machine is not great.

Room Tip: Executive rooms are nice
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, November 27, 2013
Dear Jbps,

Many thanks for your great review and thank you for pointing out the problem with the coffee machine; we apologize for the inconvenience – this information has been passed onto our Food & Beverage Manager so as to make quick amends.

With regards to the location, we do indeed recommend to come by car as it is the easiest way to get around however, the new surrounding road has a proper pavement now, allowing guests to reach the Grandate-Breccia train station on foot (800 meters from the hotel) where trains to Como’s lake front (Como-Lago stop on the Trenord line) run every hour; the journey takes 15 minutes and it is a convenient way to reach Como and it’s lake front without having to worry about traffic or parking.

We look forward to welcoming you here again at Hotel Cruise in future.
Kindest regards,

The Management
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Wilton, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 11, 2013

It is clearly a business hotel and very functional. The breakfast was very adequate and typical european buffet, so you could eat whatever took your fancy.

The rooms were normal but a little dark.

For the price and convenience for business or passimg through it is fine.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, November 17, 2013
Dear Boobok,

Thank you for your review. We are pleased to read you enjoyed our popular buffet breakfast and that you found our hotel very functional.

We very much look foward to welcoming you here at Hotel Cruise again in future.
Kind regards,

The Management
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Canton,ga
Top Contributor
120 reviews 120 reviews
14 hotel reviews
Reviews in 53 cities Reviews in 53 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed November 10, 2013

Out of the way, located in a primarily industrial area. Very stark. Room was cold and apparently the hotel had shut off the system for October. Breakfast buffet was terrible. Would never stay there again.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, November 17, 2013
Dear LovetoeatCanton_ga,

Thank you for your review. We are very sorry your Cruise experience was not as expected and we would be very happy to make up for the inconveniences during your stay. Please accept ou most sincere apologies for the bad service. Should you decide to give Hotel Cruise a second chance in future, please feel free to contact us directly; we would be honoured to ensure you have a perfect stay.

Kind regards,
The Management
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MARKHAM
Top Contributor
215 reviews 215 reviews
49 hotel reviews
Reviews in 75 cities Reviews in 75 cities
276 helpful votes 276 helpful votes
3 of 5 stars Reviewed October 22, 2013

It is somewhat out of the way, a 5-10 minute drive from the center of Como. Be careful when using your GPS: this hotel is NOT located in Como, it shows up in Montano Lucino! The rooms were acceptable and quiet. Some of the staff was helpful, other gruff.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, October 25, 2013
Dear GeorgeFMarkhamONm,

Thank you for your review, and for your constructive comments. I am very sorry to hear you found some of our staff gruff – I will personally see to it that more training is dedicated to all of the team as our aim is to be friendly and professional at all times.

I look forward to welcoming you here at Hotel Cruise in future.
Kind regards,

General Manager
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Additional Information about Hotel Cruise

Address: Via Carducci, 3, 22070 Como, Italy
Location: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 32 hotels in Como
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Cruise 4*
Official Description (provided by the hotel):
Hotel Cruise is a four star superior design business & congress hotel situated at a 15 minute drive from Lake Como, in the immediate vicinity of the A9 Como Sud highway exit, midway between Milan and Lugano (Switzerland) and at a short drive from Malpensa airport. This hotel is ideal for business travellers or leisure guests travelling by car and looking for a modern and comfortable location in Como. The hotel’s 218 rooms are spacious and well appointed with independently controlled air conditioning and heating, mini-bar, safe, Pay TV and high speed internet connection. ... more   less 
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Also Known As:
Cruise Hotel Como
Hotel Cruise Como, Italy - Lake Como

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