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“Too many expectations...” 3 of 5 stars
Review of Hotel Cruise

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Hotel Cruise
4.0 of 5 Hotel   |   Via Carducci, 3, 22070 Como, Italy   |  
Hotel amenities
Ranked #6 of 32 Hotels in Como
Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
“Too many expectations...”
3 of 5 stars Reviewed December 1, 2013

I went to this hotel after a short visit of Switzerland, looking for a place near Malpensa airport but far enough from the chaos and not too much expensive.
Didn't make a reservation but simply checked in cause it's really easy to see it from the highway, less easy to reach by the streets... but the night receptionist helped me very well to find the way!
This hotel has a very big parking in the front, free of charge and with video surveillance, a large hall with pretty good wifi signal and a modern and fresh look.
The night receptionist was a bit cold (shy?) but i was really impressed by her perfect French speaking, hard to hear in this beautiful country! Havin back my passport in few minutes was appreciated too.
The room was large, with a nice bathroom (with shower) and a very big mirror, absolutely confortable the single bed, with extra pillow available in the wardrobe and a large desk with cable tv.
Didn't like the breakfast that much cause it was "cheap-american": horrible and raw bacon, fat frankfurters, awful scrambled eggs (eggs?? can you call them EGGS?), just a couple of fresh cakes and dull brioches.
The leaving was pretty funny... a small dark-skin girl asked if everything was ok, with a ready-made smile, looking like "every answer could be the right one, in every case i don't care".
What a pity, a modern place like this could give more and more to his guests, but everything is hidden behind the coldness of the staff, trained to smile with the teeth but not with the heart.
If you need a touch-and-go place just go there, but not if you miss home and need a temporary one...!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, December 3, 2013
Dear VilleSep,

Thank you for your review. We are very sorry with your impressions at breakfast - we have passed this important information onto our Food & Beverage Manager so as to make prompt amends on the quality of what normally would be considered as our popular buffet breakfast.

We are also very sorry that you found some of our front desk staff to be cold; we will certainly dedicate more time on the training of our staff and rectify the behaviour of those responsible.

We hope you will accept our most sincere apologies for the inconveniences during your stay; should you decide to give Hotel Cruise a second chance in future, please feel free to contact us directly, we would be honoured to manage your reservation personally and ensure you have a wonderful stay with us.

Kindest regards,
The Management
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387 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Frankfurt, Germany
Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 43 cities Reviews in 43 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 25, 2013

Hotel is nice and located near the highway. The executive rooms are spacious, modern and nicely designed. The staff is very friendly. Lots of parking provided outdoors free of charge. We liked the hotel although o get to Como Center you need a car. Breakfast was also ok though coffee should be ordered as the one out of the machine is not great.

Room Tip: Executive rooms are nice
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, November 27, 2013
Dear Jbps,

Many thanks for your great review and thank you for pointing out the problem with the coffee machine; we apologize for the inconvenience – this information has been passed onto our Food & Beverage Manager so as to make quick amends.

With regards to the location, we do indeed recommend to come by car as it is the easiest way to get around however, the new surrounding road has a proper pavement now, allowing guests to reach the Grandate-Breccia train station on foot (800 meters from the hotel) where trains to Como’s lake front (Como-Lago stop on the Trenord line) run every hour; the journey takes 15 minutes and it is a convenient way to reach Como and it’s lake front without having to worry about traffic or parking.

We look forward to welcoming you here again at Hotel Cruise in future.
Kindest regards,

The Management
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Wilton, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 11, 2013

It is clearly a business hotel and very functional. The breakfast was very adequate and typical european buffet, so you could eat whatever took your fancy.

The rooms were normal but a little dark.

For the price and convenience for business or passimg through it is fine.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, November 17, 2013
Dear Boobok,

Thank you for your review. We are pleased to read you enjoyed our popular buffet breakfast and that you found our hotel very functional.

We very much look foward to welcoming you here at Hotel Cruise again in future.
Kind regards,

The Management
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Canton,ga
Top Contributor
125 reviews 125 reviews
15 hotel reviews
Reviews in 57 cities Reviews in 57 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed November 10, 2013

Out of the way, located in a primarily industrial area. Very stark. Room was cold and apparently the hotel had shut off the system for October. Breakfast buffet was terrible. Would never stay there again.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, November 17, 2013
Dear LovetoeatCanton_ga,

Thank you for your review. We are very sorry your Cruise experience was not as expected and we would be very happy to make up for the inconveniences during your stay. Please accept ou most sincere apologies for the bad service. Should you decide to give Hotel Cruise a second chance in future, please feel free to contact us directly; we would be honoured to ensure you have a perfect stay.

Kind regards,
The Management
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MARKHAM
Top Contributor
250 reviews 250 reviews
50 hotel reviews
Reviews in 83 cities Reviews in 83 cities
330 helpful votes 330 helpful votes
3 of 5 stars Reviewed October 22, 2013

It is somewhat out of the way, a 5-10 minute drive from the center of Como. Be careful when using your GPS: this hotel is NOT located in Como, it shows up in Montano Lucino! The rooms were acceptable and quiet. Some of the staff was helpful, other gruff.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, October 25, 2013
Dear GeorgeFMarkhamONm,

Thank you for your review, and for your constructive comments. I am very sorry to hear you found some of our staff gruff – I will personally see to it that more training is dedicated to all of the team as our aim is to be friendly and professional at all times.

I look forward to welcoming you here at Hotel Cruise in future.
Kind regards,

General Manager
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Epsom, United Kingdom
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 18, 2013

We stayed on the way to Italy. Even our GPS had trouble navigating to the hotel, although we could see it from the motorway - it's in the middle of a commercial centre, with various railway lines in between! It's a bit soulless and rather weird in decor. However, it was clean, decent rooms, reasonably priced, has plenty of parking and is very convenient for the motorway! We ate in the hotel restaurant which, although a bit dark and dismal, served authentic Italian meals. No complaints and would use it again for the same purpose. Don't go expecting to see a lake or mountains from your window!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, October 25, 2013
Dear MrsMap,

Thank you for your review. We are sorry you found it difficult to reach the hotel; there are various signs around the area and with the new motorway exit, it can be a little tricky if GPSs are not updated.

Hotel Cruise is the only contemporary design hotel in the area of Como - while most guests appreciate our hotel’s style, we respect your opinion and personal taste on the decor.
As for the location, we are indeed situated in an industrial area just outside the city, close to the highway to make it convenient for business travellers and short stop-overs so you certainly need a car to get around.

We look forward to welcoming you here again in future.

Kindest regards,
The Management
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

We stayed for two nights on our way from Milan to northern Italy. Very nice rooms, clean, good breakfast and easy to find off the main road. Didn't have any problems with the free Wi Fi. Staff were friendly and eager to help.
Excellent value for money.
We'll be happy to come back!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admin_HotelComo, Direttore generale at Hotel Cruise, responded to this review, September 30, 2013
Dear Shompyon,

Many thanks for your wonderful review and for having describe our property as “excellent value for money”; we are thrilled to read you’ll be happy to return!

My team and I very much look forward to welcoming you here again in future.

Warm regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Cruise

Address: Via Carducci, 3, 22070 Como, Italy
Location: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 32 Hotels in Como
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Cruise 4*
Number of rooms: 218
Official Description (provided by the hotel):
Hotel Cruise is a four star superior design business & congress hotel situated at a 15 minute drive from Lake Como, in the immediate vicinity of the A9 Como Sud highway exit, midway between Milan and Lugano (Switzerland) and at a short drive from Malpensa airport. This hotel is ideal for business travellers or leisure guests travelling by car and looking for a modern and comfortable location in Como. The hotel’s 218 rooms are spacious and well appointed with independently controlled air conditioning and heating, mini-bar, safe, Pay TV and high speed internet connection. ... more   less 
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Also Known As:
Cruise Hotel Como
Hotel Cruise Como, Italy - Lake Como

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