I have booked and fully prepaid 3 rooms for the dates 15 to 18 June 2011 with this hotel by mail. During the processing and after the completion of the payment I haven’t receive any terms of booking or cancellation policy, as well as a notice that the rate is non-refundable - just an invoice after all. But the booking was made by mistake, since there are 2 hotels on Lake Como with exactly the same name Albergo Ristorante Posta. What we have found out upon arriving at the hotel. We canceled the reservation being sure that the cancellation fee would be the cost of first night stay only, but the payment for the second and third night will be refunded. But the hotel refused to provide any refund without a reason. Based only on the possible loses due to inability to accommodate on the same date a group of 50 athletes because of three rooms we have booked. But in fact, exactly on the next day in the evening on June 16 according to www.booking.com the hotel was fully booked for 16-18/06. Still I can do nothing, becouse the hotel simply refuse any discussion and don't provide any reason for non-refund. What looks like a violation of all the rules of tourism, and forces me to report to the organizations controlling the operation of hotels in Italy, as well as the Tourism Council of Italy, Como tourist office etc.
- Official Description (provided by the hotel):
- NEW HOTEL OPENED ON MARCH 8TH , 2014 AFTER A COMPLETE RESTORATION . NEW , MNIMAL AND IN ONE OF THE MOST BEAUTIFUL SQAURE OF COMO ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Venere, Booking.com, Despegar.com, Odigeo and Tingo so you can book your Posta Design Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Albergo Ristorante Posta Hotel Como
- Posta Design Hotel Como, Italy - Lake Como