Hotel Centrale in Bellagio is a tough hotel to critique. The location in the heart of the old town is convenient and close to a number of good restaurants and shops, and the boat ferry is just at the bottom of the steps on Salita Plinio. The 64 cobblestone steps can be a problem for travelers with luggage, but we were lucky that Michaeli Borelli, one of the sons of the proprietor, was there when we called, and he came down to help us with the luggage. The Borelli family are kind and hospitable and helpful. You feel like you are staying in your Nonna's house when you are their guests. They provide free continental breakfast and a free computer for guest use...all much appreciated. Our room was spacious and air conditioned, but you should know going in that the bathrooms are tiny, and do not have wash cloths or a full line of toiletries. I brought our own supplies from home, so this was not a major issue for us. The hair dryer had no power, and our hair dryer from home would not work, even with the converters and adapters we had, but the hotel can provide a powerful hair dryer upon request, which was a lifesaver. The beds consist of a mattress on a hard platform and thin bedding...a hard sleep for sure. The antique furniture is charming, and this hotel did have drawer space, which many European hotels do not have. The bad news is that the drawers didn't slide in and out very well. Despite its imperfections, this is a serviceable boutique hotel, and the price is reasonable in a pricey town. You like your hosts so much that you tend to overlook some of the hotel's weaknesses, but it's better if you know what to expect.