A rating of four stars is a little too generous, but then three stars would do this hotel a disservice. Trip advisor should allow half stars.
The hotel itself is charming, and my room with its wrap around balcony, solid furnishings and spectacular views won me over and tipped the hotel to four stars. The town itself is gorgeous although verging on precious (in a kind of Venice way). It really is a perfect spot for seeing all of Lake Como (although Menaggio should be considered too).
The biggest issue for me was the staff. I will admit straight away that I had just arrived from Japan, where customer service is an art form, which might have spoilt me. I found the receptionist who greeted me seemed to be filled with a great sense of thinly veiled contempt tempered by a little boredom, perhaps. I really do sympathise: I'm sure she had just gone through an entire summer of idiot guests and couldn't stand the sight of another one. I tried everything short of juggling to raise a smile to no avail. I lie, there might have been a melting of the ice towards the end, but that may have been joy at seeing the back of me. The chap running the bar seemed to be channelling the white rabbit from Alice in Wonderland, racing about in a exaggerated sense of panic, which made us few customers feel like we were imposing. Some of the restaurant staff were appalling: even though I had a booking, there was no hint of joy at seeing me enter, none at all. I spilt some wine by accident, and one of the waiters moved not an inch but rather gazed at me in bovine wonder. All balanced, however, by lovely staff at breakfast, and a more pleasant receptionist who took over briefly during my stay.
The pity is, I believe, that sometimes a hotel is so perfectly placed and in such a tourist hotspot, it doesn't need to compete any more and therefore doesnt try to make any effort any more: it holds what is in effect a monopoly. You can see this in my rating: if I was to stay in Bellagio again, I would probably head straight for the Florence again.
The hotel won't care about my remarks: it's probably full until winter. I would like to add some suggestions nonetheless. Handheld showers without a hook to hang the shower head on nor shower curtains is not considerate to either the guest nor to the person mopping up afterwards . Although it is trendy to advertise wet rooms for bathrooms, this is meant to be more by design than accident. Similarly, wi-fi free is nice, but restricting it to the lobby is a little passé and terribly annoying.
Jolly nice hotel, though! But don't the owners know it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.