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“Grand indeed” 4 of 5 stars
Review of Grand Hotel Villa Serbelloni

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Grand Hotel Villa Serbelloni
5.0 of 5 Hotel   |   Via Roma 1, 22021 Bellagio, Italy   |  
Hotel amenities
Ranked #6 of 17 Hotels in Bellagio
Johannesburg, South Africa
Top Contributor
115 reviews 115 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
“Grand indeed”
4 of 5 stars Reviewed August 20, 2014

On the far corner of the quaint little lakeside village of Bellagio, the building is quite imposing yet inviting. The reception area lacks some style and reception was not quite as friendly and efficient as one would expect in such a place. The room also seemed somewhat dated and offered little charm and virtually no view. All this sit uncomfortably in the rest of the hotel that is graced by a smart sweeping stairway in its centre and an almost cathedral like breakfast room. One feels that it would take little effort to upgrade the room and reception area for have the same luxury feel as the rest and wonders why this is so sadly neglected.

All in all, having made peace with the downside, the stay was pleasurable and the breakfast was reasonably good if one could excuse the fact that the attendants, even under supervision of a self-important supervisor, did nothing to make one feel welcome - we had to fetch our own cutlery and had a strange experience when we asked for fresh coffee: the waiter then first emptied the cold coffee from the pot into our cups and went off to fetch the hot coffee.

Sadly, there was nothing exceptional about a hotel that is so beautifully located.

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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440 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Brisbane, Australia
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 19, 2014

The architecture is certainly grand with both great views & service. It's priced accordingly with our room being a very good size, well appointed with lovely views of the lake.
Breakfast was taken in the ball room. The room has sensational classic architecture and the service was also very good. The food was good but nothing special for a high end resort hotel (plus they could invest in a new toaster). Great espresso :-)
Other Dinning - enjoyed drinks and a lunch by the pool.
Post dinner live classical music and dancing does set the scene! Once again, in a room that is grand.
We enjoyed dining at Mistral restaurant and shall review separately.

On a less positive note, one night, we were awoken at 3am by other guest walking down the passage followed by the room door slamming closed. The 3rd floor entrance from the elevator has a lovely marble type floor, maybe a rug/runner would assist with the noise, as would soft door closer mechanisms for the room doors.
The lack of in-room tea/coffee facilities should be noted as per no ironing allowed in rooms (online research indicates due to safety laws however these needs were accommodated at other hotels in Italy that we visited). Plus safety seems like a contradiction with what appeared to be smoking allowed in rooms.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Top Contributor
66 reviews 66 reviews
53 hotel reviews
Reviews in 51 cities Reviews in 51 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 18, 2014

All hotels should be as good as this one is.Everything about this hotel is first class,try it for yourself and you will not be disappointed with anything,very highly recommended.The service is excellent from the moment you arrive.

Room Tip: enjoy a evening meal on the terrace and enjoy the sunset and the romantic views.
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 17, 2014 via mobile

It has been a few years since we were last at this hotel. It is indeed a GRAND hotel retaining some of the ambience of a bygone age. It is less stuffy than it used to be although they still like you to wear a jacket when dining in the Mistral restaurant. The building is stunning as is it’s location. The staff, there were a lot of them, were very attentive and always polite. An added attraction is its location literally one minute walk from town. There are plenty of restaurants to choose from if you wish to eat out and the shops have certainly gone up-market since we were there last. Also being next to the ferry terminal it is very convenient should you wish to visit other towns on the lake. A very enjoyable few days break.

Stayed August 2014, traveled as a couple
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Zurich, Switzerland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 15, 2014

Tradition and history. This hotel didn't disappoint us.

The staff is gorgeous and friendly. We reduced an upgrade to a lake view room which was amazing.

It is a typical old grand Italian hotel: you have to take it as it is. This means some old fashioned furnitures. The elevator is ugly and cold. The indoor pool is a joke, only children might like it. In the hallway on the third floor there was a terrible sofa. Sorry to mention it, but it was like getting salt into our eyes ;-)

The bathrooms are very old and unglamourous. However, very clean and with nice amenities. The room was also old, but very nice, clean and cozy.

The Mistral Restaurant gave us one of the most beautiful (and expensive) dinners of our life. With life music orchestra every evening.

The pool is too cold. But very big. We were surprised to see many families and (too) many children. A bit too lively for relax seeking guests. Beach/pool area too crowded, but nice. The towels of the beach and pool area are a joke for a 5 stars hotel.

It was a very nice stay: travelling in the past, with sometimes some old things, but wonderful

Stayed August 2014, traveled as a couple
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Melbourne, Australia
Top Contributor
92 reviews 92 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed August 15, 2014

I spent 3 amazing nights here and felt like royalty. The hotel building is old world charm and the surrounding gardens are well kept and manicured.
Be mindful that if you drive there, the narrow street leading to the hotel is a pedestrian street and very narrow! I had a leased Peugeot 508 car and it was very scary and harrowing driving along the coastal road and the road lead into the hotel.
Other than that, when you arrive, all that stressful driving is alleviated by the amazing lake views and pool side bar and restaurant.
I would highly recommend a lake view room. I had room 411, and it was amazing to wake up to a stunning lake view. The weather was not great at the time I was there, but it was still beautiful.
The toiletries and amenities provided in the bathroom was high quality and replaced constantly in the morning and I think sometimes at night when they turn your bed for you. I loved the bed and the floral duvet they had on the bed. It just added to the perfect room. I had a couch and sitting area, fridge and air con.
There is a gym and I was keen to use it but never had the time! It is managed by Paulo and another PT. I had the pleasure of meeting Paulo who took the walking tour organised by the hotel. I would highly recommend this 2 hour walking tour. The other two people booked in did not show up and I have to say I was quite pleased with that as I pretty much got a one to one guide to the beautiful lake. Paulo was most knowledgeable, engaging and took me around at my pace (fast) but he also went the little extra with local insights and tips. From what I could tell, he is also a very passionate personal trainer so I would recommend him as a PT if you use the gym.
The beauty and spa is also top class and I had one of the best deep tissue massages by Morelo and facial by Gabrielle. The whole beauty area is calming and relaxing and well managed. The skin care products are superb quality.
Breakfast was a pleasure in the grand ballroom with a variety of cereals, muesli, gluten free options, fruits, yoghurt, breads, and a wide selection of eggs and cold cut meats and fish that Europeans love for their breakfast. You could request soft boiled or poached eggs. You could spend 2 hours eating breakfast!
The restaurant is also fantastic. I did not dine at the Michelin star restaurant but the other more casual one La Golleta (spelling and I cannot remember exactly the name). The seafood that I had was superb. Service was attentive and great.
Overall the staff were all very helpful and attentive and the concierge desk was helpful although sometimes I felt one of them in particular had a very blunt dismissive manner.
I would love to come back here one day and would highly recommend GHVS to anyone who wanted a bit of luxury and old world charm. Top class!

Stayed August 2014, traveled solo
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Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 13, 2014 via mobile

Beautiful gardens, blue pool overlooking the lake and mountains, magnificent indoor lounge areas and a dinner restuarent with a view to forever remember make this a very special hotel to which those in the know return year after year.

Grand Villa Serbelloni certainly delivers on its name in style and service but the child friendly staff and environment make for a very relaxing holiday on the lake. Days filled with poolside fun, short shopping expeditions into Bellagio and evenings enjoying post dinner drinks listening to an amazing selection of music provided by the live "Strauss Band" shed a years worth of stress in a few days. We will return again next year, already booked.

Stayed August 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Villa Serbelloni

Address: Via Roma 1, 22021 Bellagio, Italy
Location: Italy > Lombardy > Lake Como > Bellagio
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Bellagio
#4 Family Hotel in Bellagio
#7 Romantic Hotel in Bellagio
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Villa Serbelloni 5*
Number of rooms: 95
Official Description (provided by the hotel):
The Grand Hotel Villa Serbelloni is one of the oldest and most elegant hotels in the Lake Como area and the only 5 star de-luxe hotel in Bellagio. From April to November the salons and the large lakeside garden offer guests the chance to enjoy a holiday far from the madding crowd and close to nature immersed in one of the most beautiful panoramas in the world.Lovers of peace and quiet can alternate the pleasure of a poolside drink with beauty treatments and programmers at Villa Serbelloni SPA, the hotel's own beauty farm. Or they can set off from the private dock for a motorboat trip to the historic gardens along the lake which, in Springtime, attract tourists from all over the world: especially for the wonderful flowering of the azaleas. ... more   less 
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Also Known As:
Grand Hotel Serbelloni
Grand Hotel Bellagio
Villa Serbelloni
Grand Serbelloni Hotel
Grand Hotel Villa Serbelloni Bellagio, Italy - Lake Como

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