This was our second stay at the Villa Serbelloni - the first being some eight years back. Thank goodness, very little has changed. This fine, elegant, and grand property deserves high merits for maintaining what makes this hotel experience so special, and what truly defines a grand, old world hotel.
First, the property: If you are looking for perhaps one of the best lake views on the planet - this Villa sits at that precise location. The lake view really can't be described in just words...it must be experienced. But trust me - you won't be disappointed. If you admire what defined the classic hotels of the past - you will feel perfectly at home at VS. If you want that new world hotel experience - go visit a twentieth century hotel in some big city and collect your rewards points and pay your internet driven room rate. This property is a world away from a modern hotel experience (even 5 star) - and I am glad they have not abandoned their unique identity.
Second, the Villa staff: The entire staff made us feel as if we actually owned the Villa. The concierge desk may be the most personable I have encountered. This trip they handled all our arrangements for a unique boating excursion on Lake Como, and also guided us in pulling together our entry into Switzerland via train, and skirting the recent rockslide. We had to change our travel plans a bit - and a private car was arranged to assist. We couldn't have managed all the logistics without their very fine help, and over the top attention to our travel itinerary.
Third, a special event: One night a 100 member symphony performed in one of the grand rooms at the Villa. It was a memorable performance, well attended, and an intimate performance/setting that you could only dream about. It was a magical evening that even seems surreal as I reflect back on that night.
Villa Serbelloni is not for everyone, is not cheap, and I am sure that some of the complaints listed in TA deserve some attention. With that said - this is a very special property that you should experience at least once to fully understand what makes this property and this location so grand.