Everything about our stay was great. The staff was delightful, happy to help navigate being in the region during the off-season. The room was very spacious and clean. We had a suite, and the kitchen was well-stocked with everything we could have needed to prepare meals. But, the best part of the hotel is the view. We had a huge terrace overlooking Lake Como and enormous windows, as well. Perhaps, the second best part was Kim--the very cute, very friendly house dog.