I have not stayed here but I wanted to review my experiece with this hotel's customer service. We were planning on staying next Spring but I needed to cancel. I sent numerous emails and I never got a response. I had planned to call them but they called me first. I was told theyhad replied to all my emails, although I never got any of them. It certainly is possible that my email server or security settings are at fault. I did however recieve a confirmation back in August, so I had every reason to believe they just weren't answering.
The woman on the phone said they had responded to my request and had refunded the money. I checked my credit card statement and yes, the refund was there.
They were very friendly on the phone and efficent in handling my request to cancel.
If you don't hear from them please call. Email is not always the best form of communication to Italy.
- Official Description (provided by the hotel):
- Hotel and Residence Borgo Le Terrazze is located in Bellagio, Lake Como, on a hill which faces the Lake. Landscape is beautiful and relaxing, all rooms and apartments enjoy charming views onto Lake Como. Privacy and a quiet atmosphere come first, outdoors infinity swimming pool, indoors garage, wi fi and shuttle service to and from downtown do help to make your stay here relaxing and far from the crowds. ... more less
- Reservation Options:
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- Also Known As:
- Borgo Le Terrazze Hotel Bellagio
- Borgo Le Terrazze Bellagio, Italy - Lake Como