We stayed here for three nights. Great service - family was very accommodating and friendly. We didn't arrive until almost midnight and although they normally close the front desk at 11, they let us know via email that they would wait up for us. We arrived late because we didn't realize the ferry from Verenna only ran at 9:30 pm and 11:05 pm. Check the ferry schedules if you're coming in on the train from Milano.
Good location- Although not right on the water, its a pleasant 10-15 min walk to downtown. We liked the walk but some may not enjoy the uphill walk on narrow streets up to the hotel.
Room - it's a small, typical European hotel room. It was very clean with good A/C. If we left the small balcony doors open there was a lot of street noise. The shower was small but had plenty of water pressure and was a tall rain shower style. Beds were average comfort but fine for a few nights. Wi-Fi was hit and miss in our room - we were upstairs in a corner. Signal strength was great in the lobby.
Breakfast - included breakfast was simple but with delicious options. Made to order coffee or hot chocolate. Granola, yogurt, fruit and cheese. Family serving was pleasant.