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“Disappointing” 2 of 5 stars
Review of Hotel Piazza Vecchia

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Hotel Piazza Vecchia
4.0 of 5 Hotel   |   Via Colleoni, 3 | Bergamo Alta, 24129 Bergamo, Italy   |  
Hotel amenities
Ranked #11 of 35 Hotels in Bergamo
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Disappointing”
2 of 5 stars Reviewed August 15, 2012 via mobile

Overall piazza were Unhelpful, controlling and our bathroom smelt of sewage. A smile would go along way. We were told that parking was free, however, were charged at the end of our stay. The owner saw me struggling with two big suit cases and didn't think to offer any help with one of them, overall not a nice atmosphere. One positive is the location, which is perfect for visiting local restaurants and bars, which are brill.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
piazzavecchiaowner, Proprietario at Hotel Piazza Vecchia, responded to this review, September 10, 2012
First of all we are sorry about the smell but in August we made the cleaning of sewers and for that day in the afternoon there was a bad smell everywhere (the outside temperature of 38C° didn't help!) . About the parking, we always provide a FREE pass for FREE parking to park in the parking place usually reserved to resident people. If this guest was charged for the parking it means that he parked in a public parking and not where our guests are allowed to park. Nobay ask him for money into the hotel.
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106 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2012

Very nice hotel, but very expensive. Rooms in the top floor are very nice. The rooms at the back of the hotel have the best views. The ones at the front just face onto the street.
Bathroom and shower are top class.
Didn't bother with their breakfast, went to the Funicular Station Caffe. Much nicer view.
Lastly the WiFi is only available downstairs which they shut at 11.30pm

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 30, 2012

Just got back from a three day break in 'La Citta Alta Bergamo' and could not wait to review the hotel. The rooms are amazing, clean, air conditioned and with a very large en suite.. what more can you ask for?! The bed was very comfortable and I must admit it was hard to drag myself out of it :-)
The whole feel of the hotel was a lovely experience, tastefully decorated and spotlessly clean everywhere.
The breakfast from 07:30 - 10:00 served in the breakfast room; with a selection of cold meats, cheese and pastries.. as well as cereal, yoghurts and fruit on offer to wake up your taste buds and all washed down with fruit juice and an espresso, was of a very good quality
All the staff are very friendly and bend over backwards to make you feel welcome, as mentioned previously reviews their English is very limited but as we can get by in Italian this wasn't a problem and even if we couldn't this would not have had a negative impact on the service obtained.
Also as gay couple there wasn't any problems encountered and we didn't have to ask for the martimoniale room it was supplied with no questions asked. I would recommend this to gay/straight/old/young alike it is a real gem!

In the town itself there are a number of great restaurants and cafe/bars to eat, drink and be merry. You must take the funicolare up to San Vigilio and eat in one of the two restaurants up there, both with fanstaic views and both reasonably priced.

Hope you enjoy it as much as we did.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 12, 2012

Firstly, I cannot say enough about the Bergamo location - a beautiful old town with wonderful restaurants and bars; and, a great location from which to tour the northern lakes.

And the Hotel Piazza Vecchia ticks many of the boxes as a place to stay in Bergamo's Citta Alta:

- Perfect location in the old town, close to the main square
- good size, airy rooms, some with views/glimpses
- Relatively quiet - if you are not on the main street side
- Good bathroom

And the downsides:

- Like many others, we got lost trying to find the hotel in the old town. Partly our fault, but some better directions would be handy on the booking. A word of advice, don't plug address into your GPS - it can't cope with the old town position.

- No fridges in the "lesser" rooms (which we had). A little disappointing after buying some great cheeses, salumi and white wine to find this out when we we checked in. We were told that the more expensive rooms did, in fact, have fridges with mini bar. When we asked about this discrepancy, we were told that they used to have fridges in all rooms, but found that that those paying for the cheap rooms tended to to abscond without paying for mini bar usage. Curious response - surely they could just charge to the credit card if this was the case.

- As some others have mentioned service was patchy and sometimes unfriendly. There was a very friendly younger lady, but the older staff tended to be gruff and less helpful. Especially amusing was the older waiter who was a cross between Manuel from Fawlty Towers and Gomez Adams from the Adams Family - but less welcoming than either.

- A very average breakfast

All in all Hotel Piazza Vecchia probably doesn't quite provide the best value for what you pay - though there are very few other viable options for good accommodation in the Alta Citta, which probably explians the cost

So if you keep your expectations in check and just want a great position in the old town, then it's not a bad option - just not great.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DE
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2012

The hotel is very central and has a nice decoration. I espacially liked the atmosphere of the rooms. Best thing was the bathroom. They had huge and very nice bathroom. For the ladies, the had even a make-up table in the bathroom. The breakfast is more international than original italien. It was with cheese and ham. There was of course italian breakfast included with bread, croissant and jam. People on the reseption speaking several languages, like: englisch, french and italian. But everyone speak one language. So you have to have a luck to have to one, who speaks your language. But all of them are nice.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford
Top Contributor
136 reviews 136 reviews
58 hotel reviews
Reviews in 58 cities Reviews in 58 cities
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed May 14, 2012

Four of us stayed here over the Bank Holiday weekend and had a lovely time. The staff could not have been nicer - Ok their english is rather limited but you ARE in Italy. The location is excellent in the Citta Alta - Catch a number 1 bus from the airport - 2 euros each - takes about 1/2 hour, get the ticket in the arrival hall and punch it when getting on the bus. Hotel is 5 minutes walk down the main street just before the main square (Piazza Vecchia)
Very nice continental breakfast - cold meats, cheese, yoghurts, croissants, fruit plus fruit juice and cornflakes if required.
Rooms quiet with excellent comfortable bed. The bells don't ring all night - they stop at 10 and don't start till 7 a.m
We caught the bus to Lovere on Lake Iseo which was beautiful and only about 1 hour ride - catch the number 1 to the train station then walk over to the bus station - tickets about 8 euro pp return.
It is worth getting the funicular up from the old town for fantastic views from the castle and superb pizza at the restaurant which is 2 minutes from the top funicular station - turn left when coming out of station. There are also spectacular views from the Rocco fortress near the top of the funicular from the lower town and the bar actually at the top of the lower funicular station is a great place for a sunset drink looking out over the plains.
We ate twice at Il Sole just down from the hotel which was fantastic food and very reasonable - simple fresh food and large portions. House wine at 8 euro for a 1 litre carafe was very drinkable!
Tourist office is 5 minutes down the main street and there is a good bar just down the road opposite the office.
Bergamo is a great place for a weekend break with plenty to see and do, good food, beautiful scenery, nice people and easy access from the airport

Room Tip: Room 5 has a nice view to the mountains and very comfortable kingsize bed plus minibar/fridge
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Huntingdon, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 1, 2012

On a recent weekend away to Bergamo, wanted to stay in the upper old part of the city.
The location is very central for the old Part of Bergamo, but the hotel proved to be a disappointment. The staff were generably unhelpful, bordering on miserable as mentioned in a previous report.The room was poorly lit and noisy from the street below.For the cost of the meagre breakfast served up, we could have eaten at one of the local bars for much less, and for the cost of the room, we expected more and certainly better service.
Will return to Bergamo, but certainly not to the Hotel Piazza Vecchia !

Room Tip: Pick an alternative hotel
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  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Piazza Vecchia

Address: Via Colleoni, 3 | Bergamo Alta, 24129 Bergamo, Italy
Location: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Room Service
Hotel Style:
#7 Luxury Hotel in Bergamo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Piazza Vecchia 4*
Number of rooms: 13
Reservation Options:
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Also Known As:
Piazza Vecchia Bergamo
Piazza Vecchia Hotel

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