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“Good Location” 4 of 5 stars
Review of Excelsior San Marco Hotel

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Excelsior San Marco Hotel
4.0 of 5 Hotel   |   Piazzale della Repubblica 6, 24122 Bergamo, Italy   |  
Hotel amenities
Ranked #11 of 34 hotels in Bergamo
Cheshire
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
“Good Location”
4 of 5 stars Reviewed January 27, 2014

We chose the hotel due to the location and close proximity to the funicular to the Citta Alta.

The reception area is quite imposing and on checking in we were upgraded to a superior room on the 5th floor with wonderful views of the old town. The room was clean with a comfortable bed. The bathroom was adequate with a powerful shower.

Breakfast had a wide choice of cereals, fresh fruit etc., with plenty of croissants and rolls. A selection of glutton free products was available. On our first morning, we were quite late going for breakfast and the standard breakfast coffee tasted as if it had been stewing for some time. Cappuccinos and espressos were made on request without a problem.

What we didn’t like was the heating/air conditioning control. Although there was a control box on the wall, it didn’t appear to do anything although it was showing a room temperature and on the 2nd & third day, it seemed to have been switched off completely. We could open the window to cool the room down but air conditioning was not an option during our stay.

The mirrors and the lighting appeared to have been designed by a man for male use. As a previous post mentioned it would have been good to have a shelf in the bathroom for make-up.

Wifi is free throughout the hotel but you have to re-register every 24 hours to receive it.

We used the cafe/tabac on the corner to buy our various tickets for both the bus/funicular and as you validate these when you use them, you can buy as many as you need for each day/days. The bus to & from the airport stops close to he hotel.

Overall, we enjoyed our stay at the hotel but would say the standard of the superior room was more 3 star than 4 star.

Room Tip: Ask for a room overlooking the old town
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review, January 30, 2014
Dear Birds29,

thank you very much for having stayed in our Hotel, and above all we’re very happy that you enjoyed our location in the center of the City, a few steps from the funicular for “ Città Alta” and the Airport Bus-Stop.

Next time you are back if you bring your car I would like to advise you that we also have private parking available in front of Hotel or alternatively our Garage.

Our Lobby has been recently rennovated, taking it pleasant and bright and we’re very happy you appreciated it.

Many thanks also for you compliments about the cleanlintess, of the Hotel, our comfort and our Breakfast which we about a lot.

Last but not least, we thank you for bringing to our attencion your suggestion on improving our quality. Can we assure you that we’ll evaluate everything you have written.
The suggestion of our customers are extremely important to us.

About the Free Wi-Fi connection, I confirm that in the very near future, we’ll be able to offer to our guest unlimited access with only one password in the entire Hotel.

See you next time!!!

From the Pubblic Relaction Office
Hotel Excelsior San Marco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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london
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 8, 2013

I think it's 4 star rating is a little over the top but the hotel is pleasant enough and the staff were friendly and very helpful. The room was a little bare and bathroom definitely needed updating but it had a beautiful view of the old town. The reception was a little strange and fanciful again in a dated way. One gripe was the internet didn't work in our room- so ask for a room where the wifi reaches to.

Where the hotel shone for me, was it's location at the foot of the funicular leading to the old town which is one of the prettiest places I have ever visited.

We only stayed one night and I would go back to Bergamo and I would stay here again- it's perfect for a weekend break.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leatherhead, United Kingdom
Top Contributor
109 reviews 109 reviews
106 hotel reviews
Reviews in 84 cities Reviews in 84 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed November 19, 2013

I’d stayed, and reviewed the Excelsior San Marco before, but looking back is was three years since I’d last stayed there.

I picked the Excelsior San Marco as I was travelling with colleagues and wanted somewhere I hoped was going to be comfortable and accommodating.

The Excelsior San Marco did not disappoint. Rooms were nicely furnished in a traditional style. Room was a good size and comfortable. Robust, free internet and easy to login. Mini bar, but no tea or coffee in rooms. Parking was 14 euro a night in their private car-park.

I did not use the restaurant, as dined out in Bergamo with friends and colleagues.

The “Upper City” of Bergamo is always worth a visit, no matter how many times you’ve been before and the ‘funiculare’ to get you up there is only a few minutes walk away.

Breakfast is good, but not exceptional.

Despite the 3 year gap between visits, the Excelsior San Marco did not disappoint, it was as I remembered it, perhaps even better than before, and I would happily stay here again.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lodz, Poland
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 12, 2013

I stayed there just for one night but enjoyed it, especially the restaurant on the top floor with exquiste meals and beautiful view. The staff is polite and competent, but the rooms could have been refurbished a bit. Despite that, I had a good sleep in comfortable bed. The hotel is well located if you want to have some sightseeing at the Old Town, which is 15-20 minutes walk away. They have their own parking - extra payed. Breakfast - nothing special.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tirgu Mures, Romania
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 8, 2013

I have stayed over San Marco Excelsior for business purpose, only 2 nights. The breakfast was very nice and with a lot of choice, with a polite and nice staff.
The room was spacious, but it seemed a bit old and when I have entered the first time in it it smelled like closed space; also, not with a view. The internet has a good connection, but it was a bit inconvenient the fact that it is valid for 24 h and then you need to request another log in information.
Also, I think it is overpriced.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malta
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 18, 2013

Great hotel and good location!! Just 15 minutes walk away from station and 5 mins to the funicolare to reach Citta' Alta. Breakfast was abundant and staff very helpful and polite!! I recommend this hotel for those visiting Bergamo!!

Room Tip: Book a room with view over Citta' Alta
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 16, 2013

Very well located hotel,situated just 5 minute walk from both the centre of City Bassa (new town) & from the finiculare,which takes you to City Alta (old town). The hotel is very clean & functional,without having any great atmosphere,but certainly 9 out of 10 for location. This was my sixth or seventh night staying,however most were for just one night,and for one or two nights it is perfect.It is probably geared more towards the business community rather than the casual traveller,however as I already stated I would recommend it for a 1 or 2 night stay,in view of it's cleanliness & location.Breakfast is reasonable...probably fair without being great..adequate is best.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Excelsior San Marco Hotel

Address: Piazzale della Repubblica 6, 24122 Bergamo, Italy
Location: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#7 Luxury Hotel in Bergamo
#7 Family Hotel in Bergamo
#8 Business Hotel in Bergamo
#10 Romantic Hotel in Bergamo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Excelsior San Marco Hotel 4*
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Also Known As:
Excelsior San Marco Bergamo
Hotel Excelsior San Marco

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