Uta , the manager, was wonderful from beginning to end. She gave us very clear driving directions and we were able to park right in front of the hotel at no cost. The hotel is located about a 20 minute walk from the funicular going to the Citta' Alta ( easy walk and necessary after eating all the good food!) and right around the corner from fabulous shopping. It's a great locatin to see both Bergamot and the surrounding areas. Rooms were quiet even with windows open. Bathrooms are quite large and beautiful. Bed was very comfortable. Decor is contemporary. Oh, and the breakfast is delicious! Loved the homemade yogurt. We stayed 3 nights and we would definitely come back.