We chose the hotel based on reviews we read on Trip Advisor and were very disappointed. We arrived at the hotel and were checked in with no smiles or words of welcome. Our "junior suite" was shabby and dirty, with sticky door handles and long, dark hairs in the tub. The bathroom was very dated and the towels were frayed. Really not what one would expect from a 4 star hotel. The outside grounds were very nice but did not make up for the room or the unfriendly staff. We could not wait to leave.