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“FANTASTIC” 5 of 5 stars
Review of Lido Palace Hotel

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Lido Palace Hotel
4.0 of 5 Hotel   |   Viale Andrea Doria, 3, 16038 Santa Margherita Ligure, Italy   |  
Hotel amenities
Pleasant Hill, California
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 1, 2010

this is our second trip to same place same hotel in a year....everyone remembered us from last year, service excellent, hotel clean, room service great....can't say enough good things. we are already planning our next trip there next year....highly recommend to anyone.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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220 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2010

My husband and I wanted a break from our cold and dark winter, so the Italian Riviera was our choice. Santa Margherita is a convenient place in off-season, as it is a real little town with shops and restaurants, not just a summer resort. We booked a Junior Suite in the Lido Palace Hotel on a "Room only" basis which meant that we could use the kitchenette to make our breakfast and even cook our evening meals - if we wished to, but the restaurants nearby were very tempting! The kitchen utensils were absolutely sufficient, there was even a dishwasher. Furniture seemed to be brand new, charming colonial/wicker style. Everything was spotlessly clean, especially the bathroom. Towels were fluffy and smelled good. Staff were very helpful with every request we had. But the best of all is, of course, the seaview from the little balcony. We often watched the sea, the sky, the clouds, the coastline up to Punta Mesco (Cinque Terre) in sheer delight.
The station is a short walk away, and going by train is a very good means to explore this lovely region without traffic stress. For those who love hiking, several paths around the Monte di Portofino and to Portofino itself start from Santa Margherita.
As it was still winter, there was no boat traffic, everything starts in March or around Easter. But apart from that, Lido Palace and Santa Margherita can be recommended as a perfect destination in February - to sit in the sun while at home they are shovelling snow ...

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenterden, United Kingdom
Top Contributor
74 reviews 74 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 23, 2009

Initially a very good location in central SML, but the main road is right outside therefore it is very noisy in the rooms, especially at night time with the windows open.
The service is average, the breakfast staff where almost quite rude.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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French Riviera
Top Contributor
81 reviews 81 reviews
44 hotel reviews
Reviews in 59 cities Reviews in 59 cities
170 helpful votes 170 helpful votes
3 of 5 stars Reviewed August 31, 2009

Let me start with telling the hidden story. The hotel building is as nice as the website shows but the picture does not show the main road (Rapallo to Portofino) running in front of the building. Fortunately the thick window panes blocked out the noise from our standard suite living room (need to get deluxe suite for a balcony). On the same subject the bedroom which is in the back is right above a pedestrian zone which can be rather noisy (although we have the ability to fall asleep watching TV so this was not a major issue). Perhaps more disturbing are the web pictures of "nice" rooms which are not necessarily representative of the room you may get. Basically this "italian" 4 star hotel corresponds to a 3 star elsewhere. The furniture seems to go back to the 50s or 60s.
I understand it was totally reconstructed so that all rooms have a sea-view. However to do that the hallways resemble a cruise ship hallway with stairs to access the rooms. I assume this was necessary to have the bathroom built underneath the hallway (see pics).
The hotel prices seemed aligned to other local 4 star hotels: 200 euros for a room, 250 standard suite, etc. Looking at alternatives it seems you can get a nice room at the 5 star Imperiale Palace which will set you back approx. 380 Euros a night. Among other local 4 stars it seems the Best Western Hotel Laurin would be a better choice to the Lido Palace or eventually the Continental.
To finish off with this hotel the service was excellent, the breakfast buffet limited but the croissants and coffee were fine for us. We did enjoy our dinner there one night with good wine by the glass although my wife thought the small mussels from Sardaigna could have been a little fresher.
Parking is an issue in Santa Margherita but we have found this to be true throughout Italy. Plan on paying 25 euros/day at hotels or in town parking garages and stick to local transportation.
Off course if you do your homework you will realize that the expensive italian riviera is an ideal location for visiting Cinque Terre by boat (32 euros/person - depart 8:45 return 18:00). No one will argue this is a must ...

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 30, 2009

We booked this hotel as part of a package with first choice as we observed booking directly with any hotel in Santa Margherita Ligure came with a very high price tag. We were due to attend a wedding and needed somewhere local to stay which is why we ended up choosing this hotel despite the fact I was a bit gutted the hotel did not have a swimming pool- however later I found that not many hotels in the area did!

On arrival reception were very friendly and offered to take our luggage for us and the gentleman who served us spoke very good english. We stayed in room 108 which was a junior suite and we had a fabulous view of the sea/ street, however no balcony which we expected. The suite's decor was a little dated however we found it to be comfortable (the bed was especially comfortable) and with all the facilities we needed, including lots of extras including bath salts in the bathroom which was a nice touch! The air con was free of charge and was very easy to use and was very necessary as it was very hot during our stay. We also found our room had a pull-out bed which would be handy for families. There was also a locked away (I presume if you are on a room only rate this would be unlocked) section which had a sink/ stove/ cooking utensils etc which we would have appreciated using as there was a nice supermarket nearby however we were on a bed and breakfast basis so this was not made available to us. The noise from our bedroom window was quite loud during our first night as there was a bar behind us however we found there were shutters which did help drown out most of the noise! We asked the receptionist whilst there if we could take a look at the room opposite which was a superior suite- to be honest with you, although the decor was much nicer, and wine glasses were provided and there was a balcony everything other feature was the same as our junior suite and I wouldn't want to pay the ridiculous amount extra each per night just for a balcony- however if you can manage to get an executive junior suite it would be ideal- cheaper than a superior however it comes with a balcony which was the only real thing we would have needed on top of what we already had.

Breakfast was adequate for a continental breakast; bread, nutella, jam, cereal, milk, yoghurts, meats, pastries and fruit. I only ever ate the bread/ yoghurts and that was fine, one morning I wanted fruit however noticed it was obviously stale which was a little disappointing. We did eat in their restaurant on the first night and we both ordered the breaded veal- it was very tasty but could have done with some sauce- was very dry- I had to be very British and order ketchup!

There are restaurants all the way down the street, the american restaurant was probably one of the best restaurants we went to during out stay which is literally 5 minutes walk away from the hotel, despite my partner paying £27 for steak and chips it was the best service and food that we had whilst there. All restaurants will charge you roughly 2 euro each table charge- use of napkins/ bread etc, however even if you don't eat the bread (which never appears to come with butter!) they will charge you, as we found. Only one place charged us the 10% tip on the bill- the restaurant next to 'Miami' (Miami is fantastic for cocktails and free nibbles but gets very busy) however we refused to pay it due to the fact that they were constantly rude to us thoughout our meal and refused to let us sit with some relatives that were already seated- as we found with many restaurants in all honestly, the Italians we met really did not like us British!!

Divinio's is a little gem- about 10 minutes walk away from the hotel a fabulous wine and cocktail bar- the service from the gentleman could not be faulted and he spoke very good english, and every time we went they did not charge us for the bottled water we had ordered which was a bonus. It also had a lovely view and it felt very romantic.

Shopping- Try not to (unless you're rich!) shop in the shops along the beach- they were the most expensive- probably because of their prime location and there were some really nice reasonably priced shops in the centre, and a mini market on the Sunday which sold jewellery/ paintings/ crafts etc. Shops are open until 1pm and are back open again at 4pm until late night.

I needed a pharmacy whilst there and there was one located nearby however be warned- the instructions were all in Italian and the pharmacist was most unhelpful so I had to ask the receptionist at the hotel to translate it for me- he was very helpful and it was much appreciated!

The stoney beach opposite was often very busy, having used it once we decided to pay the 15 euro each a day for a sunlounger in a different section of the beach- this included use of changing rooms and had a very large umbrella too. Although I wouldn't be happy to pay this every day, we only did it the once after feeling very uncomfortable sunbathing on stones!

There isn't a great deal to do whilst you are there unless you have a hire car- luckily a relative had a hire car whilst there and took us to Genova- where there was an aquarium- was a very nice aquarium however it was very busy and my partner experienced great rudeness in the buffet style restaurant whilst there where pushy Italians were being allowed to order before him, even though he had been waiting a long time- just another indication of how rude the Italians were to us. In Genova (which I have to say I loved!) there was lots of faux designer bags on the street for people to barter for and I bought two- they looked pretty genuine and were really well made and it put a big smile on my face when I only paid 15 euro each! If you get a chance go visit the abbey at the top of the hilltop- it's a bit of a walk but it is very beautiful- this is where my partners cousin got married whilst we were there and also where Colleen and Wayne Rooney and Rod Stewart were married- the church itself was beautiful.

Housekeepers in the hotel were fantastic- they not only cleaned but tidied everything for us and really made a huge effort to make everything perfect for us on a daily basis.

There is a mini bar- but be warned it seriously is overpriced- 4 euro for what looked like a wafer!! However we did use it to store water/ wine/ beer and they didn't seem to mind us emptying their contents to stack our own, and on several occassions the receptionist was happy enough to open our wine with their bottle opener for us, however we did later end up buying one!

Overall we were very happy with our stay- relatives in other hotels had mentioned their breakfasts were all very adequate so I think this must just be a local thing! Although there are a couple hotels which appear nicer (there is only one 5 * hotel in Santa Margherita Ligure) ours was fantastic value for money especially as we had a suite and were in the best location with the best view. I wouldn't go back to Santa Margherita Ligure (or maybe not even Italy) because of the way the Italians treated us and the sheer price of everything however if you do intend on going then I would definitely recommend this hotel.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 31, 2009

The Lido Palace has obviously seen better times. The outside of the hotel is still beautiful, it's been built in a classic grand hotel style. The inside, however, reminded us of hotels in the former Eastern Bloc. The lobby is shabby for a four star hotel, some of the staff should tend better to their personal hygiene (sorry but this has to be said). The rooms at €200 or more are big but plain ugly (cheap furniture, and the bed was horrible). If you would like to park your car, it will cost you €30 extra per day (or € 25 depending whom you talk to) and to use the beach is an extra of €25 per day and guest, i.e. one night came to a total of €275. There is one internet computer which is slow and costs €7 per hour. This hotel cannot be recommended.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2009

We chose the hotel based on other Trip Advisor recommendations and were extremely impressed. The hotel is a small jewel situated at the heart of the town and facing the beach and the port. The stafff is exceptionally helpful. One very nice service is that although checkout is around noon, the management advises guests to leave their luggage packed in the room, go out and enjoy the day and when ready, come back and pick up the luggage which has already been brought down to the luggage room by their helpful staff.
We'd gladly stay there again!

Henry Topas
Sofitel Montreal

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lido Palace Hotel

Address: Viale Andrea Doria, 3, 16038 Santa Margherita Ligure, Italy
Location: Italy > Liguria > Italian Riviera > Santa Margherita Ligure
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Airport Transportation
Hotel Style:
#6 Luxury Hotel in Santa Margherita Ligure
#8 Romantic Hotel in Santa Margherita Ligure
#9 Family Hotel in Santa Margherita Ligure
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lido Palace Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
In a historic Liberty building on the seacoast of Santa Margherita Ligure, capital of Tigullio, the Lido Palace Hotel welcome guests in an elegant environment with all the conveniences and the best services for either a pleasant vacation or an agreeable business visit. Restaurant and American-style bar with a view of the sea, wellness corner, three conference rooms and a total of 54 rooms and suites, makes it one of the best 4-star hotels of the Italian Riviera, ideal for organizing team building events, incentives and minor corporate engagements.In the heart of the Italian Riviera, capital of the gulf, Golfo del Tigullio, Santa Margherita Ligure is the delightful little sea-side city of Liguria which hosts the Lido Palace Hotel. Along the shore connecting Rapallo to Portofino, in front of the pier where boats depart for Portofino, San Fruttuoso, Rapallo and Cinque Terre, the Lido Palace enjoys a location of absolute prestige among the hotels in Santa Margherita Ligure. Extremely central, facing the sea, within walking distance from the beach, from the elegant streets of the shopping district and sophisticated tourist port, the Lido Palace Hotel is the ideal location to spend a pleasant vacation in the hotel on the Italian Riviera, to experience Santa Margherita and discover the beautiful surroundings from Portofino to Paraggi, from Genova to Sestri Levante.The 54 rooms available in classic, superior, deluxe, junior suite and privilege suite versions meeting any desire for elegance, space and convenience for those choosing Lido Palace Hotel among the 4-star hotels in Santa Margherita Ligure, for a vacation or a business stay. With a sea view, all the rooms are perfectly soundproof, with classic and elegant furnishings. Each has the best conveniences a 4-star hotel can offer. Internet, Sat. TV, telephone, refrigerated bar, safe, air conditioning and private bathrooms with shower or tub and a courtesy beauty kit, complete the convenience of the rooms of Lido Palace Hotel. The restaurant "La Ghiaia" can be booked for groups, lunch breaks, events and incentives, Ligurian specialty cooking classes and cocktail classes.Situated on the Gulf of Tigullio, just a few minutes from Portofino, a spectacular setting surrounds the Lido Palace Hotel in Santa Margherita, an elegant 4 star hotel with meeting rooms, ideal for organizing team building events, incentives and minor corporate engagements. As part of its team building activities, the Lido Palace Hotel organizes cooking classes and kayaking excursions at the Portofino Marine Reserve, for leisure and sharing activities that successfully promote familiarization between colleagues and workgroups ... more   less 
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Also Known As:
Hotel Lido Palace

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