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“5 star luxury and service.” 5 of 5 stars
Review of Excelsior Palace Hotel

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Excelsior Palace Hotel
5.0 of 5 Hotel   |   Via San Michele di Pagana 8, 16035 Rapallo, Italy   |  
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Ranked #4 of 29 hotels in Rapallo
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
“5 star luxury and service.”
5 of 5 stars Reviewed January 20, 2013

My husband and I have just spent a wonderful weekend at this gorgeous hotel. The service was immaculate from the time we checked in through to when we left. I could not fault one member of staff - everyone went out of their way to be helpful and attentive. The girl who checked us in, was one of the most helpful people I have ever encountered at a hotel check in.

The view from our room was spectacular even though the weather was not brilliant. The advantage to travelling in winter was that we had Rapallo, Santa Margerita and the stunning Portofino all to ourselves.

Would thoroughly recommend this hotel as a base to explore this wonderful area. We will be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review, January 28, 2013
Dear Guest,

We thank you for the time you dedicated in writing your review about the Excelsior Palace.

We are delighted to read that you fully enjoyed your weekend at the Excelsior appreciating above all the service, the check-in procedures as well as the stunning view from your room.

As you wrote, even if the weather conditions were not so brilliant, you had the advantage to discover Rapallo, Santa Margherita and Portofino in peace and quite.

We hope we will have the pleasure of welcoming you sooner also during next spring or summer in order to take advantage of our Beach Club open from June to September with outdoor infinity pool and terraces to suntan, but also tasting our Sporting Bar and summer Eden Roc Restaurant.

Thanking you again for your attention and preference, we send you our best regards.

Aldo Werdin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
London, United Kingdom
Top Contributor
64 reviews 64 reviews
35 hotel reviews
Reviews in 41 cities Reviews in 41 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 20, 2013

We have been at Excelsior several times. The last was when we got married in July 2012. We booked a Junior Suite for two nights. Service has been impeccable, the Junior Suite was a dream....with a wonderful, large bow window on the Tigullio Gulf. The staff has been very supportive and kind during the tense days before the wedding. The breakfast on the outside terrace has been wonderful: good quality food, staff smiling, quick service, sun. Beautiful.

A plus is the access to a private rocky beach.

In my little experience, this is the best luxury hotel you can get on the cost in general and mostly for its value-for-money, in an area of Italy where many structures are old, expensive without offering the promised quality, and small.

Room Tip: Junior Suite with view of the Gulf: big, fantastic value
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review, February 5, 2013
Dear Guest,

We thank you for your review written on the occasion of your last stay at the Excelsior last July during your wedding celebration.
We are delighted to read that you fully enjoyed your stay in Junior Suite with the bow window overlooking the Portofino Coast appreciating also our service, the Staff as well as the quality of our cuisine and our Beach Club area.

We thank you again for your precious comments and, looking forward to welcoming you sooner at the Excelsior, we send you our best regards.

Aldo Werdin
General Manager
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Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 22, 2012

The staff was very friendly and efficient. We were a family of three adults, and the extra bed was comfortable – something that is often hard to obtain even in good hotels. We had a memorable dinner at the hotel's seaside restaurant.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review, January 10, 2013
Dear Guest,

We thank you for your positive review written on the occasion of your stay at the Excelsior last August.
We are delighted to read that you appreciated above all the accomodation and the dinner at our seaside summer Eden Roc Restaurant with sea view on the Portofino Coast.

Thanking you again for your attention and hoping to welcoming you again, we send you our best regards from the Portofino Coast.

Aldo Werdin
General Manager
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Verona
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2012

We have been through alot of hotels and this one has made it to the top of our list. We have been all over Italy and Greece and we absolutely love what this hotel has to offer. Everything you would want for a romantic time you will find here at the palace. It is a must see.

Room Tip: Got to have the one with a great view, 6th floor
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review, November 29, 2012
Dear Guest,

We thank you for your comments about the Excelsior written on the occasion of your romantic stay with us.
We are pleased to read that you absolutely loved the property and that you consider the Excelsior to the top of your list.

We hope we’ll have the pleasure of welcoming you sooner back again and all the Excelsior Staff assure you of their personal assistance at all times.

Warmest regards from the Portofino Coast,

Aldo Werdin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 17, 2012

We stayed for 5 days and really enjoyed. The room was small but well furnished and clean and the bed was very comfortable. Fantastic breakfast and very pleasant staff. Wonderful pool over the ocean. The only thing that we don't like is the expensive Internet. They charged us for WiFi 22 euros per device per day. The view from windows forgive everything. I would reccomend.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review, November 19, 2012
Dear Guest,

We thank you for your kind review written on the occasion of your recent stay at the Excelsior last October.
We are pleased to read that you enjoyed your room particularly appreciating the beautiful view, its cleanliness as well as the furniture and the bed comfort, to be right recently we changed the mattresses in all our rooms with new comfortable types.
Furthermore, we thank you for your comments about our Beach Club with the outdoor infinity pool, open from June to September, but probably in October you still had sunny days and you took advantage of staying near the pool to suntan.

Finally, regarding your note about the WIFI payable, we inform you that starting from next weekend the property will directly manage the WIFI connection and by now we can tell you that it will be free of charge in some common areas of the hotel and also for certain room types booked.

We thank you for your recommendation and we hope to welcoming you again at the Excelsior.

Best regards from the Portofino Coast.

Aldo Werdin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 30, 2012

Really enjoyed my stay in this hotel. Comfortable rooms (not the largest but everything you need) with Sky TV, lovely lobby areas and good bar and restaurant. The hotel has a wonderful large terrace with views toward Portofino. Extremely good value for a 5 star in this area, would highly reccomend.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review, November 5, 2012
Dear Guest,

Many thanks for your positive comments written on the occasion of your recent stay at the Excelsior.
We are glad to read that you fully enjoyed your holiday appreciating above all your room, the lobby, our Yachting Bar and Lord Byron Restaurant as well as the lobby terrace from where you have a full view on the Portofino Coast and on the Rapallo Bay.

We hope we’ll have the pleasure of welcoming you sooner back again and all the Excelsior Staff assure you of their personal assistance at all times.

Warmest regards from the Portofino Coast,

Aldo Werdin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 13, 2012

A lovely hotel with Italian flair and decor. Fantastic breakfast in a perfect setting. Not inexpensive, but no surprizes. The infinity pool overlooking the Med is stunning. Lovely, Italian and 1st class

Room Tip: The rooms with the view are worth the extra.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review, October 15, 2012
Dear Guest,

We thank you for your kind comments written on the occasion of your stay at the Excelsior.

We are glad to read that you appreciated our property and particularly our Buffet Breakfast and the infinity pool at the Beach Club.

Thanking you for your kind attention, we send you our best regards from the Portofino Coast.

Aldo Werdin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Excelsior Palace Hotel

Also Known As:
Hotel Excelsior Palace
Address: Via San Michele di Pagana 8, 16035 Rapallo, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Rapallo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Rapallo
#2 Business Hotel in Rapallo
#2 Family Hotel in Rapallo
#4 Luxury Hotel in Rapallo
#4 Romantic Hotel in Rapallo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Palace Hotel 5*
Official Description (provided by the hotel):
This luxury hotel has been a favourite with an elite, international clientèle since the early 20th century. Experience a personalised service, elegant surroundings and beautiful sea views.The Excelsior, open all year around, has 130 rooms, two Restaurants (Lord Byron, open all year around and Eden Roc open during the summer season), two Bar (Yachting Bar open all year around, Sporting Bar open during the summer season also for snacks and salades), a Conference Centre of 650 mq with 9 conference rooms which can accomodate up to 450 delegates, an Health & Fitness Center with 5 treatment roomss, sauna, Turkish bath, inside heated swimming pool seaview with whirpool, Gym seaview, private Beach Club with panoramic swimming pool and terraces. ... more   less 
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