First off, contrary to what was said by the previous reviewer, the hotel tax is payable at each hotel in Italy and is quite separate from the room charge. No problem once you understand this. We found the staff very friendly and helpful, We had a very nice two bedroom apartment. The only problem was finding the hotel initially and then following their instructions on how to get to the parking location. Very handy to walk down to the ferry to go by boat along the Cinque Terre. Breakfast was good, although food that had run out was quite slow being replaced. Great location right in the middle of the town with numerous restaurants and shops close by. It is also fairly close to the train station. We stayed two nights here and would happily recommend it to others.