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“Tricked me to pay extra tax fee & unhygienic breakfast place” 1 of 5 stars
Review of Crismar Hotel

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Crismar Hotel
2.0 of 5 Hotel   |   Vicolo Dello Stagno 7, 19100 La Spezia, Italy   |  
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Ranked #1 of 22 Hotels in La Spezia
Certificate of Excellence
Milan, Italy
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Tricked me to pay extra tax fee & unhygienic breakfast place”
1 of 5 stars Reviewed September 10, 2012

1) I lost the official paper where I had it written out how much I was suppose to pay for the room, but the receptionist insisted that in Italy,the hotel tax fee is not included in the rate of the rooms. Although I was sure it was not true, I asked again to make sure, she rudely pointed to the invoice and replied " ROOMS ARE NOT REFUNDABLE"..so I had no choice

2)all the dishes were remained uncleaned on the tables, only very few breakfast food was left when I got there at 100 (although they finish breakfast at 10 30), i found some unused spoons with STAINS and the food quality was just horrible. The environment just made me want to leave right a way

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCrismar, Proprietario at Crismar Hotel, responded to this review, September 11, 2012
Good morning,
thanks a lot to share your opinion.

We are really surprised to read a such negative opinion and to be accused of "tricking" , when we simply applied the law.

Honestly we really don't understand what is the problem with the tax.
From 1st March 2012 in La Spezia every guest must pay the city tax (it's not an hotel tax, as you wrote). It's 1,5 euros per person each night, so in your case 3 euros.

This 3 euros are not for us, but we have to give it monthly to the La Spezia municipality. It's a local city tax, so no every city apply it. I hope this is clear.

The reservation you made was with a "not refundable rate" so you pay in advance, except the city tax.
You are complaining about a city tax that many cities worldwide apply, and we are 100% (and more!) sure that any details was clearly mentioned in your reservation confirmaton, in any OTA you made it. You wrote that you lost it, but you have a copy also in your email.

About breakfast service: our service works between 08am until 10:30am. You asked to do the breakfast at after that hours, so you found the breakfast room with the cleaning service at work. We could refuse the breakfast service but we want to be polite also if guests comes after breakfast time service, but it's normal to don't find everything available.

We always suggest to read with attention all the details of a reservation, before write inaccurate things that may confuse other guests.

Thank you and have a nice day,

Isabella Giorgi
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176 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Mandaluyong, Philippines
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 6, 2012

If you plan to make La Spezia your base for visiting Cinque Terre, Golfo de Poeti, and environs, Crismar is very convenient - close to the train station, close to bus stations and to the city center for restaurants and shopping. They did not have parking available but you could park at the central train station for a daily fee. Some of the staff were really friendly and helpful, providing tips for parking, restaurants and brochures and maps for places to visit. The room was clean. However, they could improve on providing real glasses and not plastic cups in the bathroom and providing adequate supplies, no tissue paper, no soap. The sink was not draining properly. Breakfast was basic and had no variety. We stayed for 5 days and it was the same everyday. Sometimes, if you are late, nothing left and replenishment is slow.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCrismar, Proprietario at Crismar Hotel, responded to this review, September 7, 2012
Good morning,
thank you for your opinion.
We are very glad that you enjoyed the stay in our hotel, and we are sorry to read that you found some imperfections in your room: our cleaning service is provided by a professional company, so we will report them your problem.
Plastic glasses in the bathroom are our choice: is more hygienic (disposable) and less dangerous than glass.

We read with very interest any opinion about breakfast: we're trying to do our best and now a bakery bring us every morning a selection of fresh cakes and pastries, with cream, chocolate and marmelade. We provide also fresh fruit (bananas, grapes, pricly pears), toasted and fresh bread, white and with fruit yogurt, ham and cheese. We recently introduced canned fruit and to drink we provide tea, coffe, orange juice, hot/cold milk.

We are a two stars hotel but i think that we miss only scrambled eggs and little else to be compared to three or more stars hotels.

About the service, probably there was some little problems due to high season and the girl that prepare the breakfast in the morning may have some difficult to serve all the guests together in case of fully booked hotel.

I hope to see you soon again in our hotel, thank you very much!

Isabella Giorgi
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Isla Mujeres Mexico
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 9, 2012

Located on the main pedestrian street in centro, La Spezia, Italy this family-operated hotel is clean, comfortable, quiet, and convenient.
We, and two other couples, stayed three nights and used the hotel as our day-trip base for visits to the famous Cinque Terre area of Italy.
The hotel is a great value for the money. Close to a number of good restaurants and interesting shops. We highly recommend it!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 19, 2012

Excellent location in heart of La Spezia but 15min walk over cobblestones to main train station and located down a side alley, so get a landmark in the main street to identify the laneway otherwise it's easily missed.
Staff are adequate.
Booked with a group but stayed in separate apartment from main building due to too many guests.
I can't comment on main building rooms.
2night stay.
Breakfast is basic but not really adequate. Some nice sweet biscuits not common to other hotels' breakfasts.
Comfortable, clean.
If you want to walk from train station, you may get somewhere closer, but would probably recommend Crismar.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faringdon, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 9, 2012

Four of us stayed in the Crismar Hotel from 24th April - 1st May 2012. We were impressed by the very central location - 10 minutes walk from the station at the end of a small alleyway (off a pedestrian shopping street) that opened out to a small square. The hotel looks charming from the outside and there was a warm welcome when we booked in. Our rooms were fine - clean and with an en suite bathroom. There was aircon and satellite TV. The addition of a small chest of drawers would have been useful. Breakfast was fairly basic, but there was coffee and juice, cereal and fresh milk and various pastries (including croissants with jam)..........we didn't set off for our visits to the Cinque Terre feeling hungry! All in all, a good place to stay - very well-situated for the town of La Spezia - a proper Italian town with a number of attractive features - a good market, a promenade where ferry boats depart, a castle and several museums as well as a range of restaurants and lots of shops. We would recommend it.

Room Tip: There was no external noise in either of the two rooms we and our friends had. There are only 9 in t...
See more room tips
  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCrismar, Proprietario at Crismar Hotel, responded to this review, May 11, 2012
Good morning,
it's always a pleasure to read a nice review from our guests, we are very happy that you enjoyed the holidays in La Spezia and Cinque Terre. We hope to see you again in the future and suggest you other nice places to visit around us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 12, 2012

Don´t bank on your GPS to take you to the door as the hotel is tucked away down a little side street off a main pedestrian shopping area so you will need to park on the road behind (Via Roma, I think) if you can find space. It´s blue zone parking so need to pay if parking before 8pm or after 8am. The young lady who welcomed us made us feel like friends, rather than paying guests and couldn´t have made us feel more welcome. She pre-warned us of a group who were staying who had been quite noisy the previous night and told us to let us know if we were bothered by them but we heard no noise at all and had a perfect night´s sleep.

The hotel is very small, only 9 rooms, and all the rooms are named after local villages around the Cinque Terre area. The room was quite small and basic, but extremely comfortable, clean and very quiet as there is no traffic outside of the hotel. The hotel looks like a recently renovated old property and has been tastefully decorated inside in a modern way, but showing lots of the old, original stone walls and with the original wooden floorboards.

Breakfast is in a cosy room at the back of the hotel and is a small but sufficient buffet (fresh fruit, yoghurts, bread, cakes, juice, tea/coffee etc). There is plenty of local information in the reception to help you plan your visit if you need it and free WiFi connection which worked perfectly.

There are loads of places to eat off the main pedestrian road and you should´t have to use your car to get around the town which is quite small.

I would definitely stay again if returning to La Spezia or recommnend it to friends and family.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLD
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 5, 2011

This place was one of the worst we stay in 2 months biking around Europe. The husband(I presume its a husband and wife) was a jerk. Unhelpful, rude and clearly hates his job. Breakfast is nothing - poor quality, poor variety. Went downstairs at 7.30am to get some help to log on to the internet - no one there (sign says Reception open at 7am). When he arrived at 7.50am he pointed to the breakfast sign that said 8am and snarled at me. I ponted to the Reception open at 7am and smiled back. Just find somewhere else.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCrismar, Proprietario at Crismar Hotel, responded to this review, January 12, 2012
Dear guest,
we are really sorry about your experience in our hotel.
We changed the management since 1st January 2012 so we hope to see you soon in our structure and try our new staff.

Isabella Giorgi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crismar Hotel

Address: Vicolo Dello Stagno 7, 19100 La Spezia, Italy
Phone Number:
Location: Italy > Liguria > Province of La Spezia > La Spezia
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
Ranked #1 of 22 Hotels in La Spezia
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Crismar Hotel 2*
Number of rooms: 9
Official Description (provided by the hotel):
his new facility is located in the silent pedestrian area of La Spezia, in the city centre, just in front of the Lia Museum and a 5 minutes walk from the railway station and the ferry boats to Cinque Terre, Portovenere and Lerici. The hotel has nine ensuite rooms, featuring a modern furniture, a fridge, air conditioning, LCD TV and WIFI connection. Nearby free and pay parking areas. Free bicycles available for customers. The hotel staff will be pleased to inform you about events and itineraries and to offer you advice on how to best enjoy your stay. ... more   less 
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