First off, if you're traveling round Italy and thinking of going to Genova, take my advice and don't bother. If you do end up visiting, I'd highly recommend you stay away from this hostel.
I wouldn't say this place is overly difficult to find (there's a pretty big bright sign outside), but it is in kind of a dodgy area. The communal areas were fine and the guy who checked us in was lovely, up until the middle of the night when some drunken guy was sick all over the tiny and overcrowded room, including all over my friends phone, which is now broken as a result. There was no air conditioning so the place began to stink, and the guy in charge did absolutely nothing to help. He even tried to stop us from going outside to smoke, claiming that the hostel was closed as it was past 1am (they have a really unnecessary curfew time), even though he was very much awake and could easily have let us back in. He just walked around shouting and screaming at people for being out of bed and not staying in a vomit infested room. We ended up sleeping on the couch of the lobby all night and left a day.
A bad experience doesn't make a bad hostel, but the staff could have easily resolved all of these issues. Oh, and the bathrooms were the dirtiest I've seen in any hostel I've stayed in so far.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I'm very sorry for what happened to you and your friend and I personally understand that an accident makes things look much worse than they are, but, honestly, I was shocked as I read that I dind't help at all and just screamed at you when you get out of the hostel. It's even more offensive 'cause after refunding your money and showing all my apologies for something I wasn't responsible for, you just wanted to blame us. That's all.
When I first entered the dorm to check out the situation I caught a drunk guy puking from his bed and almost unconscious. I caught it right on time to wake him up and force him to use the bathroom. In the meanwhile I had to clean up the best I could in the dark (other people was still sleeping in the dorm) and tried to refresh air by using deodorants and putting a fan. Unfortunately that wasn't enough, because everydoy knows that stink takes much time to go away.
The day after I apologised with everybody for what happend and they all seemed to have understood the situation, as some told me that it was not my fault and simply blame the drunk guy. Actually I didn't help your friend recovering her mobile (I suppose she got offended because of that), but I was cleaning vomit from the dorm floor. Sometimes you have to prioritize.
Anyway it is weird you had no courage to say anything to the real responsible of all that mess, neither informing him about your friend's mobile!
Instead you preferred to pour out your disappointment by writing a negative review. I understand it, we are just humans! You say "stay away from this hostel", but than claim that "a bad experience doesen't make a bad hostel". You say that the hostel is in a dodgy area but then complain about the curfew...
It was an horrible night for you and me, but that doesen't give you the right to write lies. I insist that you should have stayed the following night since we had the time to clean properly and of course accidents don't happen everyday.
Manena Hostel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.