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“I have not opinion yet” 3 of 5 stars
Review of Locanda di Palazzo Cicala

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Locanda di Palazzo Cicala
4.0 of 5 Hotel   |   Piazza San Lorenzo 16, 16100 Genoa, Italy (Sottoripa)   |  
Hotel amenities
Ranked #47 of 89 Hotels in Genoa
Zaragoza
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“I have not opinion yet”
3 of 5 stars Reviewed September 2, 2013

This is the story of a hotel special. When we arrived there we were coming from Monte Carlo by car. The center of Genova is closed to the trafic but you could arrive to your hotel as special service. You have to resolve the laberynth to get there and find the corner of the square where is located, totally hidden without any name, display or sign that could do it easy. When you arrive, from the first floor window,an old man not italian and not english spoken, advice you to wait there, in the street. After that he appears on the main door and request you the ID card and disappear again. Later reappear and say you follow me please. The secret is that the elevator needs a key that you don get until check in, for this reason you did the check in the street, with you lugage.
When you get to the first floor, you doenst see a lobby or reception as usual, there are a small hidden recepcion desk at the end of the corridor in the left side. There they explain where is your room.
The room is like a palace room. More than 35 sqm, ceilling more than 5 meters over the floor. Beautiful cornises on the ceiling, and a new and moderm bathroom into the room. " very big windows and a portable A/C machine, not enough for this room. The furniture is not matcing with the room, it is moderm part of them from IKEA. The breakfst service is just on the hall. Not variated, some good cheese, grapes, croassants and some cold meat.
The location is just in fron of the San Lorenzo Cathedral and close to the Ferrari Square and Palazzo Ducale. Once that you are oriented is good location.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
London, England, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 4, 2013

No doubt that this hotel is hard to find - do not even consider trying to find it without detailed directions - but we found a hidden surprise when we finally did arrive. We had booked an apartment to have a bit more room with kids and got a huge property with a private roof terrace and good views - very unexpected. We would typically get 2 hotel rooms for the family and this proved to be less expensive anf 5 times the space, with a kitchen which would be useful for a longer stay. The modern apartment was well located in the old town so near many restaurants, the pier and attractions. As noted, there is no parking in the old town so we parked in the City Park at Piazza Dante, approximately a 5 minute walk. Don't be scared off by some of the other reviews if you are open to something out of the ordinary.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 8, 2013

I agree with the review above. I booked a room in Piazza San Lorenzo. We had great difficulty finding the front door. The pleasant receptionist gayly told us we had received an upgrade and then led us off down the street to another building where we were taken to a modern and characterless apartment. If I had wanted this I would have booked it.
I don't like being lied to. We questioned why we were not in Piazza San Lorenzo only to be told we were very near. I said I didn't like the apartment and the woman just asked if the lights and water were working.
I would not recommend this place to anyone.

Room Tip: Stay somewhere else.
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Stayed May 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philadelphia
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 28, 2013

This is one of the weirdest hotel experiences ever. You can't find it, even if you are outside the door, and once buzzed in you still can't find it (unless you have been here before). Then there was no staff outside of a lone receptionish. I had to lug the luggage around....then they gave me a place in another building 200 yards away. The room was ok, but that's all. Maybe a two star hotel, maybe.

Room Tip: don't go to this hotel
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  • Stayed March 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophia Antipolis, France
Top Contributor
62 reviews 62 reviews
56 hotel reviews
Reviews in 47 cities Reviews in 47 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 12, 2012

We spent a 2-day weekend in this hotel. Well, it may not exactly qualify as a four-star hotel with all of you (it has limited service), but if you are looking for comfortable and recently refurbished rooms / bathrooms in the old city, then this may be a perfect place to start your visit of Genoa. We stayed in an apartment located 5 minutes walk away from the main building, at the 5th floor of a historic building and with a view of the harbor. The aparttment was brand new and spotless.Kitchenette, living room with sofa for extra guests, separate bedroom, lots of storage room, convenient bathroom, and free Internet. We did not do the hotel breakfast but went for capuccino and dulce in one of the many coffee shops in the neighborhood. After checking out, we asked for a capuccino as we waited for friends; it was complimentary. A nice touch indeed.

Room Tip: We enjoyed the spacious apartment facing the harbor that is located in another building
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nice, France
1 review
5 of 5 stars Reviewed November 12, 2012

The hotel is ideally situated in the heart of Genoa in a beautifully restored old building that has maintained all its original charm. The staff is exceptionally nice and accommodating and the hotel is comfortable and clean…I truly recommend it.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valbonne
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 11, 2012

Hotel is located in old Palazzo. Access is trough slippery outdated, unlighted black marble stair case, very dangerous when raining outside. I had the occasion to fall in it to confirm.

Reception is modern but upholstery is not very clean as breakfast in the lobby on the sofas, in the morning. The bedrooms in main building are small, recently refurbished (not the bedroom doors) with Hermes soap in bathroom but 2cm of dust in AC ceiling in the bathroom. No bath tub but only ceiling shower and no shower cap for women (check with your wife to see what I mean).

The bed is OK. What looks like a PC screen in the table is in fact TV screen. No way to watch TV with head on the pillow with such a small screen (see picture).

Hotel propose some flat that we have not seen. May be that the solution but a bedroom in the Palazzo is not the be recommended.

Overall 2 star hotel if you are familiar with international standard Hotel. Noisy in the morning but this is because it is centre Genova.

Positive: Staff was very nice and helpful for all demands, nice breakfast with very good italian ham

Room Tip: Do not book a room in main building. Ask for the flat outside?
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Locanda di Palazzo Cicala

Address: Piazza San Lorenzo 16, 16100 Genoa, Italy
Location: Italy > Liguria > Italian Riviera > Genoa > Sottoripa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#20 Luxury Hotel in Genoa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Locanda di Palazzo Cicala 4*
Number of rooms: 10
Reservation Options:
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Also Known As:
Locanda Di Palazzo Cicala Hotel Genoa
Locanda Di Palazzo Cicala Genoa

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