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“Beautiful Hotel & Convenient for MSC Cruise Port” 5 of 5 stars
Review of Grand Hotel Savoia

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Grand Hotel Savoia
5.0 of 5 Hotel   |   Via Arsenale di Terra 5, 16126 Genoa, Italy   |  
Hotel amenities
Ranked #1 of 89 Hotels in Genoa
Toronto
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“Beautiful Hotel & Convenient for MSC Cruise Port”
5 of 5 stars Reviewed June 13, 2013

we stayed overnight prior to our 7 day Western Med Cruise embarking in Genoa. Overall, this hotel is exceptional. It's a short walking distance to the MSC Cruise Line port. The view at the top overlooks the port of Genoa. Besides the hotel are a number of restaurants and shops.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriele F, Direttore at Grand Hotel Savoia, responded to this review, June 20, 2013
Dear Sir,

thank you very much for staying in our hotel.

We are very pleased that you have enjoyed your stay, appreciated our hotel services and our location.

Thank you for posting your comment.

We hope to welcome you back in your next trip to Genoa.

Kindest regards
Gabriele Fortunato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,333 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 7, 2013

This hotel exudes the charm of historical Genoa. My spacious room was on the 6th floor with a small widow looking over Genoa. I loved the way they had maintained the old worldly décor, but had included modern comforts in the bed and bathroom. Even had tea-making facilities in the room which is not common in Italy. Service in all areas was friendly and helpful and the buffet breakfast was all you could wish for. The location was very convenient - right at the main train and bus station and a short walk to the port and many tourist attractions. Free WIFI is in the foyer only. This hotel was such a pleasant surprise and I would recommend it for anyone looking to stay in Genoa.

Room Tip: I think a high room overlooking the port area would be ideal.
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriele F, Direttore at Grand Hotel Savoia, responded to this review, June 10, 2013
Dear Madame,

thank you for posting your comment which are very usefull to improve the quality of the services we provide.

We are very pleased that you hve chosen our hotel for your stay in Genoa.

We are glad that you have experienced our hotel services and have enjoyed it.

A great deal of attention, was made by the owner of the hotel, when they renovated and refurbished the premises. They wanted to preserve its history and at the same time offer all up to date informatic services. Including free internet wi-fi also in the rooms.

We all hope we can welcome you back in your next trip to Genoa.

Kindest regards
Gabriele Fortunato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 5, 2013

We stayed at this hotel for four days in the beginning of May and were completely happy with the room, the staff, and the breakfast. The location is perfect, just up the hill from the main train and bus station. The room was spacious, immaculate and the bathroom was equipped with all of the trappings of a deluxe hotel. It has both a shower and a deep tub, which provided a welcome respite for feet aching from climbing Genoa's ubiquitous hills. There was also a spa on site.
My only reservation is that the "business center" consisted of one computer which the staff let children use to watch cartoons. I was surprised since the hotel is clearly a favorite with business travelers in town for trade shows.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriele F, Direttore at Grand Hotel Savoia, responded to this review, June 6, 2013
Dear Madame,

we would like to thank you for posting your comment about your stay in our hotel, your suggestions are very valuable to us in order to improve our quality service.

We are happy to know that you have enjoyed your stay, the cleanless and the quality of the room as well as the varity of our breakfast and the location of our premises.

We all hope to welcome you back again in Genoa and our hotel.

With our best regards
Gabriele Fortunato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 1, 2013

Spacious room with classcial decorations. Good location - just next to Genova Principe Train Station & bus station. Booked through hotel booking website & got a good rate. Buffet breakfast is good with a large variety of food. Delicious foccacia! Will come back when I visit Genova again!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriele F, Direttore at Grand Hotel Savoia, responded to this review, June 3, 2013
Dear Madame,

thank you very much for having choose and stay in our hotel.

We are more than happy to know that you have enjoyed your stay and all our hotel services including the comfort of your room we up to your expectations.

We would also like to thank you for posting your comment which is very useful to us in order to monitor our quality standards.

We all hope to wecome you back again in Genoa and in our Grand Hotel Savoia.

With our best regards
Gabriele Fortunato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern Illinois
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 31, 2013

We chose this hotel due in large part to its extremely close proximity to the Genoa Principe main train station, which is right across the street, and the recommendations appearing in different sites, including Trip Advisors. Our room was on the 1st floor, an Executive Double. The bed was very comfortable, and the pillows were true feather, i.e., very soft, which is to our liking. Bath amenities were complete, including body lotion that is often missing these days. The WiFi is free, and the reception is very good; I never had any issues connecting in the room or public areas. My wife and I were amazed at the number and types of TV channels available to us. These included numerous news, sports, and music channels. For example, we like classical music, and there were at least 3 or 4 different classic stations. There is a small bar on the main level that had everything we wanted, including green olives for martinis. Green olives are often not available, at least in our experience. Snack food is also available and at no charge, including peanuts, pistachios, corn chips, small finger sandwiches, and some vegetables, such as celery sticks. The staff in the bar included Luca, Francesco, and Phillipe who were just a few of many who made our stay there so enjoyable. Frankly, it is one of the best hotels we have visited in several month-long trips to Europe. The breakfast buffet is complete, including made-to-order eggs. Dinner is also available in the evening. When we return to Genoa, we will most definitely stay there.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriele F, Direttore at Grand Hotel Savoia, responded to this review, June 3, 2013
Dear Sir,

thank you for staying with us and for posting your comments.

All of us are very happy to know that you have found our hotel services just the way you wanted, we have just met your expectation.

We all hope we can welcome you back again in the Grand Hotel Savoia.

With our best regards
Gabriele Fortunato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 28, 2013

Located just across from the train station, this is an elegant hotel that reminds one what hotels used to be like. Big rooms, lovely lobby with a bar, and an excellent breakfast buffet. Easy to walk to all Genoa attractions.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriele F, Direttore at Grand Hotel Savoia, responded to this review, June 3, 2013
Dear Sir,

we would like to thank you for choosing and staying in our hotel.

We are happy to know that you have enjoyed your stay and found our hotel services to your liking.

We would also like to thank you for posting your comment, very useful for us to monitor our guest preferences.

We all hope to welcome you back again in the Grand Hotel Savoia.

Kindest regards
Gabriele Fortunato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boyle, Ireland
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 26, 2013

After a long day travelling we ended up staying in this hotel.It was not the one we booked, but somehow we were transferred to the.
They told we us we had been given an upgrade. The room was nice, what one would expect from a hotel like theirs. The television did not work, after many tries. They even sent up a poor guy from reception, he couldn't make it work either.
He called down to the main desk and suggested that they move us to another room, he was told they had no more rooms to move us to.They were full up.
I then asked if they would reduce our bill, and hey presto, five minutes later we were moved to another room, one with a nice view this time, and the television worked as well.
I would not by choice stay there again, even though it sells itself as a five star hotel, there was much in evidence to support the belief that they just like to charge five star prices.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriele F, Direttore at Grand Hotel Savoia, responded to this review, May 27, 2013
Dear Sir,

I would like to thank you for your comment, which is very useful for us in order to improve our services.

I regret very much that the television did not work in the first room, I am glad that the front desk staff managed to change the room.

I hope we can welcome you back in your next stay in Genoa.

With my best regards
Gabriele Fortunato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Savoia

Address: Via Arsenale di Terra 5, 16126 Genoa, Italy
Location: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Genoa
#1 Luxury Hotel in Genoa
#1 Family Hotel in Genoa
#1 Business Hotel in Genoa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Savoia 5*
Number of rooms: 117
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Also Known As:
Grand Hotel Genoa

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