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“Nice for business trip” 4 of 5 stars
Review of Novotel Genova City

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Novotel Genova City
4.0 of 5 Hotel   |   Via Antonio Cantore 8C, 16126 Genoa, Italy   |  
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Ranked #32 of 89 Hotels in Genoa
Aalborg, Denmark
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
“Nice for business trip”
4 of 5 stars Reviewed February 4, 2012

Nice location measured against the purpose of the trip. Room was fine, clean, well-organized. Internet was done by a local provider, where you get a card which last 3 hours; this was just a little irritating. The evening I called reception to get info regarding travel time to the airport, and got what I needed. Ordered a wakeup call at 04:30, but no one called, glad I had a backup system. Breakfast was fine, and evening dinner at same place was also god.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savinos, Direttore at Novotel Genova City, responded to this review, February 10, 2012
Dear Guest,
Thank you for taking the time to inform us about your experience following your stay at our hotel.

We regret for the wake up service's problem and we ask you to accept our most sincere apologies.
My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.


We look forward to welcoming you back soon at one of the Novotel hotels.


Yours sincerely

Sergio Mobilia - general manager
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1,263 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Melbourne
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2012

We stayed for one night in late Jan 2012 on the way from France to Rome. We arrived by car and found getting to the hotel a bit frustrating as we had to go around a few times to get to the front door - more to do with rush hour and Genoa's one way system that anything else. Onsite under-hotel parking was free and secure. When we left the next day the autostrada access was an easy 5 mins drive up the road.

Hotel is modern fitout and of normal business/Novotel standard.

We have three boys and booked online. Upon arrival the staff had arranged for us to have two connecting rooms (there are only two rooms per floor that interconnect like this). Boys were immediately drawn to the free use of the XBOX and iMACs in the lobby, and we were provided with 6 hours free WiFi access on checkin. Staff were very helpful and spoke multiple languages very well.

We had dinner in the hotel restaurant. Restaurant food and staff were very good - all at a reasonable price. For breakfast, children under 16 ate for free with an Adult breakfast (14 Eur per adult). Breakfast was either Continental or Buffet or (in the case of our boys) both. Breakfast was very good and the boys ate copiously - so not bad for 28 Eur!

We didn't go into Genoa but if you wanted to this Hotel is a bit out of the way. Good for a short stay with a car.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Poznan, Poland
Top Contributor
117 reviews 117 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 17, 2012

When it comes to interiors of the hotel, facilities and the services I have to say it was typical 4 star hotel. Really enjoyable place, however a bit far from the downtown, restaurants and shops. Next time will probably choose something a bit closer at a cost of a lower standard. Anyways, clean bathroom, spacious room, decent breakfast, nice lobby and friendly staff.

Stayed June 2011, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 12, 2012

Stopped over at this hotel during a road trip in Sept 2011 because I knew it had secure parking. But the hotel was a bit tired. The carpets and general decour need updating urgently and it wasn't the cleanest place I've stayed in. The staff were very helpful and nice. But the location is terrible. We were considering walking to the town centre for dinner, but because the hotel was near the port the area was full of prostitutes and seemed a bit dangerous in the evening. Fortunately the very useful staff advised us not to walk to town. It's not the hotel's fault that the area sucks but I will not be staying here again.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed December 17, 2011

We stayed with two yound children at this Novotel in Genova. We were very impressed with the overall quality of this hotel. The front lobby had a playstation and a reading area for the kids, which allowed us to check-in in peace will the kids played. We asked for a crib for the baby. This was installed in the room by the time we got our bags from the car. Breakfast was good with plenty of food that interested our 3 year old. Those traveling with a car will find this hotel within reasonable distance to the waterfront. The parking garage of the hotel is sufficient.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed December 10, 2011

Reception and restaurant staff are excellent. Carpeting throughout is in need of replacement. Much cheaper hotels have wifi in every room and higher standards of decor and cleanliness. The management say they are to put things right ..

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savinos, Direttore at Novotel Genova City, responded to this review, December 13, 2011
Dear Sir,
We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.
Referring to the wifi I would like to inform you that the hotel provide free wifi in the rooms and in the public area
We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,
Sergio Mobilia - direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Genova City

Address: Via Antonio Cantore 8C, 16126 Genoa, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Genoa
#14 Luxury Hotel in Genoa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Genova City 4*
Number of rooms: 223
Official Description (provided by the hotel):
The Novotel Genova Ovest is a modern 4 star hotel with 223 rooms. Strategically located within 700 m from the Harbour cruise terminal, close to the centre of Genoa, 1.5 km from the famous Aquarium, 6 km from the airport and 3 km from the Exhibition Centre. Ideal for business or leisure trips, it features a convention centre with 7 meeting rooms (180 guests), business corner, WiFi, family rooms for 2 adults and 2 children, NovotelCafé restaurant (open 24 hours), a bar, outdoor pool and garage parking. ... more   less 
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Also Known As:
Novotel Genova Ovest Hotel Genoa
Novotel Hotel Genoa
Novotel Hotel Genova Ovest
Novotel Genoa
Genoa Novotel

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