My boyfriend and I were incredibly fortunate to stumble upon this idyllic paradise at the entrance to the Cinque Terre overlooking a bright blue bay with jets of sun light shining through the clouds. We didnt know where we would end up, and we struck gold with this set of rustic, but basic apartments, in an incredible setting. The value is quite good- the rooms are not very clean but the view is beathtaking and it really was exactly what we were looking for.
The problem came with checking in and checking out. When we arrived on Saturday evening at approximately 7.30pm, the staff were in the middle of having dinner in the restaurant. They were totally uninterested, and the manager I presume- a lady who previously had shown us a couple of rooms- barked at one of the waiters to take our passports. That was it. They were too busy to process the check in, too busy to take any details, and basically too busy to look after their customers.
The next morning we packed up, settled our bill and set off. What we didnt realise, until we got back to Pisa airport to drop off our hire car at 6pm that evening, was that they had not given us back our passports. We had spent all day in Cinque Terre, and if they had appropriately checked us in the night before, even if we had forgotten our passports, they would have had the means to call us to let us know we had not taken them with us. Yes it was totally our responsibility to collect the passports, but the haphazard way we were ordered to hand them in in aprt led to this situation. When we called the hotel to organise getting them back the staff were totally unhelpful, to the point of rude. The manager was shouting at me, talking over me, not listening and nearly brought me to tears. It COMPLETELY ruined the experience at this hotel and I would NOT return. It is the one of the first spot on the drive from La Spezia as you enter the Cinque Terre, and yes it is beautiful, but a complete lack of customer service ruined the experience for me. There were much more interesting and cleaner looking apartments in the towns of Manarola and Corniglia and I would urge people to continue into these towns before stopping for the night.
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- Also Known As:
- Il Borgo Di Campi Hotel Riomaggiore
- Il Borgo Di Campi Riomaggiore, Cinque Terre, Italy