The service provided at Alla Marina is the best I've ever experienced in any accommodation before. Booking the room was easy, Sandro was always prompt to reply emails, whether it was before our trip or during our trip. He asked for my arrival time so that he could show us the best way to the B&B. He said he would come in person, or send his staff, who is a lady. I replied saying we have two big bags and I don't think my mother could handle her luggage on her own, so at least one man to help her with the luggage should come. He replied again saying he would come with someone else. He came with his brother, so both of them helped us with our bags.
Check in was easy, he explained everything clearly, including restaurant recommendations. He even helped us to book the restaurant for dinner that night! The room was very clean, we had the biggest room, it was really comfortable. The best of all, was, he even helped us with my mother's luggage to the train station when we were leaving!
The hospitality here is way better than a 5 star hotel because he adds a personal touch :)