This was a very busy season for Cinque Terre and was probably a month late when booking. This was one of the few places left near the water. In the end it ended up being one of our favourite hotels on our trip.
When you arrive via the train, a car will pick you up and take you to the hotel. You just need to call when you arrive at the train station. Recommend doing that as it is a 10min walk without bags, and with bags up the hill would be very painful. The view you get when you arrive though is beautiful. It is set away from the bustle and less than 5mins walk to all the restaurants which makes it nice and serene. We had a room (cottage) which was away from the main hotel but gave you your own personal view of the coastline (very pretty). The room is small for what you pay, but this was all that was left. If you can get a room with a view as part of the hotel, the rooms are larger, but not as private as ours.
The service here was first class, and I would recommend this hotel to anyone staying in Cinque Terre. We were originally looking to stay in a smaller town, but if you like to eat out and have choice for dinner, stay in Monterosso as you get plenty of choice, and its all local and fresh.
We would stay here again when we go back. But book a little earlier to not have to pay the higher price for their smallest room.