We planned our trip to Manarola months in advance and booked this hotel. after booking we kept checking Trip Advisor and saw some very mixed reviews. As a result we arrived with some trepidation. However, the hotel is in an amazing location, and as anyone else visiting Manarola will know, its incredibly steep and a lot of other accommodation involves lots of steps (dragging suitcases). This hotel is not far from the station and there are no steps, so very easy access.
The gentleman manning the reception desk while we were there seemed very shy but quietly friendly. We were on the first floor, our rooms were perhaps a little basic,though clean and bathrooms perfectly adequate. We had one with a beautiful view of the sea (there was a balcony just facing our room though from the next hotel, see pic) and our other travelling companions had two windows with no sea view overlooking the village. They were very comfortable though and breakfast was great. The freshly baked croissants were the best we tasted throughout our entire holiday!
we didn't find we were kept awake by the noise from the restaurant unduly (at night) However, everyone is up extremely early cleaning up and there is a lot of noise. If you don't fight it and realise its the sound of the locals daily lives, listen to the sea and the Italian being spoken below- we really learnt to enjoy those sounds . Also, Manarola like the rest of Cinque Terre as we discovered, is extremely touristy during the day. so those early hours (up to around nine thirty) are actually lovely. the village is quiet and there seem to be mostly locals around. Enjoy it before the trains drop masses of people off!
We ate at the restaurant of the hotel and all thoroughly enjoyed our meal. Plus, the setting was absolutely amazing. Right on the sea side.