My husband and I stayed at Casa Ilaria just this month.
First let me say that the property itself is wonderful. The location is great - it's right in the center of Bologna. It is, however, only about half a block from the university and one night as we were walking home from dinner there was some sort of demonstration going on with lots of students outside, drinking, and a huge TV set up. The police were out in full riot gear, which was a little disconcerting but we didn't have any problems. Also, the students occasionally like to sit on the stoop but very politely move when asked. Anyway, everything is within a 10 minute walk from the property which is awesome.
The B&B itself is very nice. It looks like a old house that was converted into posh condos. The lobby has this massive door and has marble floors. The security to get in is a series of very fancy keys that open heavy-duty locks, which made us feel very safe. NOTE: we had heavy, bigger bags due to our 2.5 week trip, which was challenging. There is no elevator, and there are 2 flights of stairs to the B&B's main door and then potentially another long flight (that is very narrow) to the second floor of the condo).
The main room is very nice, and large and spacious. There is one large dining table, so everyone eats together. We were asked what time we wanted breakfast, which was nice (and not like the other B&Bs). There are only 3 bedrooms in the property - 2 upstairs and one down, and a very modern kitchen. We had the front upstairs bedroom (I am calling it the lavender room due to its color scheme) and it was very nicely appointed and clean. The bathroom was also very new-looking and clean.
Now onto the bad:
When we arrived - at approx 6pm (granted without calling beforehand, but neither were we told to), no one was there. We had to call Ilaria on her cell phone, and luckily we had a phone so we were able to do so. She was "outside" and not able to come to let us in, so she called "the girl who helps her", who she assured us would be there in less than 30 minutes. 40 minutes later we called again to tell Ilaria that the girl wasn't there, and just then she showed up. Definitely give them a few hours heads up before you arrive.
Since we had driven in, we asked the girl if she knew anything about the restricted traffic zone, which we thought we may have driven through following the directions on the Casa Ilaria website. She didn't know anything about it, and said we would have to speak to Ilaria in the morning. We said OK. (By the way, this girl was very nice, but she struggled with English. We didn't know any italian so it was difficult at times to ask our questions).
The next morning, we went downstairs and expected to see Ilaria, as we were told she would be there. She wasn't - the "girl who helps her" was back. Again, we were unable to ask our questions regarding the restricted travel zones, which was a minor hassle as we planned to leave Bologna in the morning to go on a day trip. We tried to call Ilaria and she was unavailable. We altered our plans, and were finally able to get in touch with Ilaria on the phone that afternoon. She was unclear as to the details of the restricted car zone, but did say that if you follow her directions exactly you will be fine. She also did fax our registration information into the police, so we're assuming that no problems will surface.
Breakfast is basic cereals and toast. There was also a tasty orange cake to nibble on. Unfortunately, after we had helped ourselves to some cereal (which was placed out on the table), we were told there was no milk. The girl who was there did go out and buy some. We felt awful, but why put out cereal if there is no milk??
We finally met Ilaria on the day we checked out. She was very pleasant, but we felt her customer service was lacking. We stayed at several other guesthouses/B&Bs before hers and received much more of a welcome.
Bar Calice was great for a late night drink - highly recommended.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.