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“No comfort at Touring Comfort Hotel” 1 of 5 stars
Review of Hotel Touring

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Hotel Touring
3.5 of 5 Hotel   |   Via De' Mattuiani 1/2 | Piazza Tribunale, 40124 Bologna, Italy   |  
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10% off room rate
Ranked #7 of 105 Hotels in Bologna
Harrogate, United Kingdom
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
“No comfort at Touring Comfort Hotel”
1 of 5 stars Reviewed November 11, 2012

I was booked at this hotel, reserved, confirmed and paid for with Expedia for two nights for a short city break for my wife's birthday. We arrived to be denied accommodation. The hotel was full, a guest was overstaying so we were out. We could return next day. We were referred to a 'sister hotel'. We were taken there, booked in, argued for two nights for convenience. We got to the room and were very disappointed: small room, cold, stained, shabby, door handle loose, joke bathroom. This would not do.
With my wife, I was forced to go to the tourist information service and find a new hotel. We were found an excellent apartment which was clean and warm. So we had spent our first two holiday hours tramping the streets in the rain with no suitable accommodation. This spoiled the day.
This treatment was outrageous and in many years travelling the world and especially Italy, this was a most unusual experience which was not adequately explained.
This looks like a nice hotel. Was our experience typical or unusual? We found to our great disappointment and inconvenience that this hotel cannot be relied upon to meet its contractual obligation to provide the accommodation which was reserved, paid for and confirmed in advance. Travellers beware.

Room Tip: Go to a different hotel
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTouring, Responsabile relazioni con la clientela at Hotel Touring, responded to this review, November 20, 2012
Dear Guest,
first of all, we apologize for any inconvenience.
We are always very careful to avoid overbooking and these unpleasant situations are infrequent; Touring Hotel is situated near the hospital Rizzoli of Bologna, a very important orthopedic center, and the hotel also has customers who come to Bologna for medical reasons and their length of stay varies from day to day.
To remedy your bad experience we would be pleased to offer you a free night (out of the trade fair period) in our hotel, please contact us and accept our apologies.

We hope to see you soon,

Marianna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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864 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, WA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2012

We were fortunate to come across the Hotel Touring after a dreadful night in the number 1 rated hotel by tripadisor in Bologna after it failed to live up to its high ranking in our opinion. We were rescued by the lovely Elena who showed us a upper floor room with a balcony overlooking the city. The room was perfect and the roof top garden is a real treat, The staff are warm and friendly, but special thanks to Elena for saving our Bologna vacation

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

I am a middle-aged British female and this must have been my 6th or 7th stay at Hotel Touring over the past few years, in different seasons. I am rather a fan of Bologna! The Hotel Touring's situation is fantastic, just a short walk from Piazza Maggiore, yet quiet and peaceful. The view from the rooftop terrazza is stunning and, if you go in the summer, there is the added pleasure of a jacuzzi up there. The rooms are very pleasant and breakfast is delicious. But, best of all, this is a family-run hotel with very friendly and helpful staff -- they even put up with my attempts to converse in Italian and take the time to have a chat! I'm already planning my next visit...

Room Tip: Well worth paying a little extra for a Gold room -- they are very comfortable and some have a balcon...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTouring, Responsabile relazioni con la clientela at Hotel Touring, responded to this review, November 8, 2012
Dear Guset,

thank you for your review and we wait for your next stay in Bologna at Hotel Touring!!!

Best regards,

Marianna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 3, 2012

We stayed at his hotel during summer. It is quite close to the city center. We had a balcony room that very nice and clean. The breakfast was decent as well. I had heard great reviews about this place but was let down during our stay for a few reasons

1. No Maps - The reception told us they ran out of city maps. Thats a shame considering its one of the main things that you give to your guests as they arrive. We checked the next day as well but they still had no maps.

2. Laundry - We asked the reception if they can tell us a nearby laundromat so we can go do our laundry. They told us that its saturday and we will have to wait until Monday. We googled and found an open laundry 20 min walk at the other end of the town.

3. Tourist Office location - So we got a city map from the tourist office and the next day asked them to point on the map where the tourist office was (we wanted to go to the coffee shop next to it but could not remember the location). The showed us in the map and that was the wrong location.

4. Taxi - The reception told me it costs 15EUR for a taxi to the station. We took the taxi and the bill was 10EUR. It was weird that they didnt even know the price of taxi from their hotel to the central station.

Ofcourse, when i am paying 100+EUR a night and the bed is made , its not a big deal. Its when the hotel staff goes out of the way (such as trying hard to find a laundromat or going to a nearby hotel to borrow a tourist map when they are out of them), it makes them worth a stay. A hotel is more than a clean room and a clean bed.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTouring, Responsabile relazioni con la clientela at Hotel Touring, responded to this review, November 7, 2012
Dear Guest,

we apologize for the inconvenience during your stay.
Unfortunately during the summer it's easy for some businesses, such as laundries, are closed for holidays.. relating to the cost of the taxi, we preferred to indicate you the maximum price to avoid unpleasant surprises; however, we apologize for the bad impression received because we try to be very helpful and useful for our customers and we hope to see you soon for a better stay.

thank you

Marianna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio De Janeiro
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 30, 2012

I have been many times to Italy but it was my first time to Bologna. Location always is my first concern. This hotel is in the hystoric center, the price is good and Bologna is a great city. I will be back in the future with more time to spare and explore better the surroundings.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
4 of 5 stars Reviewed October 21, 2012

The Hotel Touring is located in a back street in the city center of Bologna. Well, according to my point of view, the services are great and one of the most highlighted feature is its location. No doubt, it is positioned in quite awesome center of the city and its surroundings are just wonderful. Although the rooms are small, but airy and comfortable. Reservation and food are affordable, and I must say lasagne was extremely tasty and fresh. We were two, me and my friend Jane, we enjoyed a lot in Bologna our stay at “Hotel Bologna” was meaningful and worthy. Thanks for your great services!!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
1 review
5 of 5 stars Reviewed October 20, 2012

While having an excited tour to Italy, no one can deny with the cultural beauty of Bologna. When it is a matter of staying feature there is nothing better than “Hotel Touring”. I found this hotel a wonderful place to live. Before two weeks I visited bologna and stayed in Hotel Touring for two days and nights, no doubt services, location and prices are awesome and unforgettable. You must try once.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Touring

Address: Via De' Mattuiani 1/2 | Piazza Tribunale, 40124 Bologna, Italy
Phone Number:
Location: Italy > Emilia-Romagna > Province of Bologna > Bologna
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Bologna
#7 Romantic Hotel in Bologna
#12 Family Hotel in Bologna
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Touring 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
Hotel Touring is a 3 star hotel in Bologna, situated in a quiet location in the old town a short walk from Piazza Maggiore, the Church of San Domenico. A few steps from the Galleria Cavour, the temple dedicated to international brands and made in Italy, as Gucci, Luis Vuitton, Prada, Cartier, our bed and breakfast remains within walking distance from the main touristic places as Piazza Santo Stefano, Torre degli Asinelli. Garage and Traffic Restriction Pass, WIFI area, Wonderful rooftop terrace, well maintained and green. Among the offers of services during the summer, the charm of our bologna hotel bed and breakfast is completed with the opening of the magnificent Jacuzzi on the 5th floor.A moment of pleasure that will make your stay unique in Bologna, whether from us for businees and leisure. ... more   less 
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Also Known As:
Touring Hotel Bologna

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