We arrived late in Bologna and found this hotel..i asked if they they had a room and a nice young guy said yes at 120 euros plus 10 euros for parking. It was a little over budget, but the lobby seemed nice so we decided to stay. Besides it was quite late at night. Well i wish we had of kept looking..
We were given one the old rooms, and approaching the room there was a terrible smell of tobacco smoke..then entering in the room it became even worse..the room was horrible..small, old-fashioned and stale, and the stink of tobacco smoke was disgusting..it was obvious that there were people smoking in the next room even though it was a non-smoking hotel. Now I dont mind the smell of smoke, I have worked in bars all my life and am an ex-smoker myself, but the smell was REALLY overpowering..So I went down to reception to ask if they had another room, and by this time there was an elderly gentleman in reception. I explained the problem and his solution was that we open the window! and he said they have no more rooms..
Also the "free wi-fi" didnt reach our room, and i had to go well out in the corridor to get a signal.
Ok, so the room was old and smelt of tobacco smoke, but at least it was clean? Well NO! We found other peoples hairs on the towels and bedsheets, the pillow had a big yellow stain (i don't want to know what it was) and there was mold on the walls and roof...
The next morning i explained all these problems to the young girl in reception, but she said (sympathetically i must add) that she couldnt give us a discount because the boss wasnt there...All this for 130e..And the next day we went to Verona and stayed in a beautiful hotel in the centre for 100 euros
My advice: DO NOT STAY HERE. Maybe the newer rooms are nicer, but the staffs unwillingness to do ANYTHING to try and rectify the problem means the service was abysmal..
If they give you an old room, WALK AWAY!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 31, 2012
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we thank you for your review that helps us anyway to improve the hotel conditions. We are very sorry if you had all these problems. Unfortunately you came without reservation just in the evening during an exhibition when the prices were higher, our hotel was complete and only your room was free, which is one of the rooms that has to be restructed. We are sorry for the sigarette smoke, some guests don't respect the rules and we couldn't leave you any better room. Concerning the claening service we've alreay complained with our staff, but since now we have never had any problems. I don't can explain the problem with the wifi, that usually works with an excellent signal in all the building. Unfortunately during your check-out time the receptionist was not allowed to make any discount. According to the direction as compensation we offer you free accomodation for one night in a new restructed double room, hoping you change your mind about our hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.