We booked our stay here through BBPlanet.it 5 months in advance, and paid a deposit on the room. We received back confirmation that our room was booked. 12 days before our arrival, they sent us emails requesting a credit card number to guarantee the reservation. By this time, we were already travelling in Italy, and unable to check our email account. So, they gave our room to someone else!
On arrival, they informed us that they had booked a room for us outside Urbino, at Hotel dei Duchi. This is a 3-star hotel (as opposed to their 4-star hotel), and they did not inform us that the rate was cheaper! Had we not argued this point, they would have charged us their more expensive rate.
Our room at Dei Duchi was a large room, but situated right off the lobby and fronting the bar, which was open 24 hours.
After more discussion with Bonconte, they agreed to give us a parking pass and our breakfast at their hotel. Breakfast, however, was abysmal. The pie was undercooked (the pastry being gummy), juice and milk was not replenished until I picked up the jug and brought it to the kitchen.
We had no problems with any other hotels through BBPlanet.it Everyone honoured their agreements with the exception of Hotel Bonconte.
If they required a credit card number for confirmation, why did they not request it at the time of booking?
Not impressed with Hotel Bonconte!!









