The above reviews are true - the hotel is convienently located near the subway, although service shuts down at 11pm, so if you want to stay in Rome later than that, you'll have to take a cab, which can be expensive.
The rooms are very pretty and certainly above what you get for that price elsewhere (although the location obviously plays a role in the price). However, September was a very warm month and the air in our room was not working. They sent a valet, not an engineer to fix the problem because no engineers were availabe until 4pm the next day. He acknowledged that the air wasn't cold and showed me a different room where the air was also warm. He then said all the rooms were like that. I informed the front desk the next morning and the air was fixed. However, it proceeded to make a loud click everytime it shut on and off (the air coming on and off was also loud), which was every 30 seconds, regardless what temperature the thermostat was set at. It kept me up all night. I informed the desk again the next morning and they said they would fix it, which they did not. After coming back that evening and finding it still clicking, I informed the front desk that I had two sleepless nights and was not inclined to pay full price. The manager agreed and said I would receive a discount when I checked out. The third night was the same with the incessent loud clicking - no sleep and turning the air off would have made the room unbearably hot. When I checked out that morning at 5 a.m., the front desk would not honor the manager's promise to compensate me and said that they would not contact her because she was asleep and that I had to pay full price. I informed them that I wouldn't pay and if they charged my card unauthorized, I would report it as fraud. Finally, the guy at reception called the manager who authorized a night off the bill. Personally, this was an issue of principle more than the money due to the fact that I was treated rudely and got no sleep. I noticed a May 2008 post about the air conditioning, but relied on the manager's response that the problem had been fixed. Botttom line - other places are definitely less hassle and less combative when it comes to resolving guest problems.
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