We stayed at Navona Garden Suites for 4 nights over the New Year. While we enjoyed our stay (more on this later), what would have been a perfect vacation was marred by one incident:
After reading most of the nice comments about Linda we would have to disagree as we had a completely different experience. As we arrived late during our first night at Navona Garden Suites, we had to wait to check in until the following day. Carmelia gave us the keys and showed us around as well. We made an appointment at 5pm but when the time came around we had to wait an hour for her to turn up for checking in. She was really impatient and seemed to have better things to day that day. As we were checking in, we were informed by Carmelia that there was a 10% discount if we paid in cash ( we were never informed of this) and when we offered to go to the ATM Linda refused to wait for us, as she had a bus to catch.
What followed was extremely shocking for the both of us, in all our experience travelling around the world. She lost her patience, even though we were being extremely polite and started screaming (yes, screaming) and swearing (in Italian and English) at us AND Carmelia. We were shocked speechless at this unwarranted display of aggression and felt embarrassed. We paid by credit card to put an end to the mystifying conflict but felt hard done by.
We called Dennis, the owner (he was in the States at the time) and he was very apologetic for Linda’s behaviour. However we feel that it would have been more appropriate if Linda apologised to us personally, and I hoped she apologised to Carmelia, the housekeeper as well.
However on the other end of the scale, we found that Carmelia was extremely nice and helpful. We were happy to be acquainted with her.
Except for Linda, we found Navona Garden Suites as advertised and reviewed. The rooms were comfortable and clean, the breakfast was excellent and plentiful not to mention the espresso machine in the room. There was that problem with the noise from the club next door but if you leave the TV on some music channels it will be no problem.
- Couple from Norway -
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