Worst customer service !!! first of all we reserved the hotel few months in advanced at the end when we arrived they gave us something we didnt request. dont trust what the website said about location because is not in the downtown rome, ugly area, the hotel smells terrible!!! the location is ghetto and dangerous!! we were scared to stay there!
we request a double room with private bathroom. at the end our room did not have a bathroom, nor remote control, telephone, trash can, nor enough space to put our bags. it was completely opposite from what we expect and reserve. our room wasnt on the same building we have to go outside to the street and walk to the other side of the building not a nice area for tourist. the other building didnt have a concierge or house phone to reach the front desk.
the customer service was the worst customer service i've ever had in my life! they dont even care about tourist. at first we accept the different room because we didnt a place to stay but after seen the few things missing we complained and refused to pay the rate we had and they only wanted to give me 20 euro discount for 3 nights what a joke!! i have to used my cell phone and pay international roaming to called the front desk because it didnt has a telephone. then they gave us a private bathroom on the hallway which we didnt like it at all, then the key from bathroom didnt work at all so i had to reach someone from the hotel but i was on the other building were there is not concierge or anyone to help you. so i had to walked 3min in a dangerous area to reach the front desk.
then at the end i found a different hotel and make a reservation because to be sincere i was affraid to stay there, they didnt wanted to give me a refund and refuse to cancel my reservation after all the incoveniences. PLEASE DONT STAY HERE!!! ugly hotel with terrible customer service.
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