The personal is very rude doesen't speak English at all the room are very small

We booked this hotel via the Easy Jet web site. The location looked good and the prices OK.

Right, first part of the trick is to find it! We arrived hot and tired in the street given as the address, and walked the length of the street twice looking for some sign that it even existed. No luck.

Then we went into an internet cafe, showed them the address and asked if they knew where it was. Fortunately they spoke English (our Italian is sparse to say the least) and confirmed that the address was indeed the building next door. This consisted of a locked double wooden door with some scaffholding outside it. Quite honestly it looked more line a run down apartment block. Upon searching the block of bell pushes (there were around 20) outside the door, we found one that had a tiny card above it which said "Auditorium di Mecenate". We pushed it and waited...... and waited....... and pushed it again and waited...... and waited........ and repeated this process several times. Eventually another man turned up at the door and let us in with his key, and indicated we should go to the 3rd floor. We did this and found the door to the Hotel.

The lady on reception was Russian, and spoke only Russian and Italian. Anyway, she eventually managed to convey to us that the hotel was fully booked, and that our first night would be in another hotel. A Chinese gentleman then appeared, and helped us with our bags to another hotel three blocks away, which was Chinese owned. Not a problem there - the place was actually quite nice, the only gripe was that the bed was the hardest we have even encountered in our lives. The floor would have been more comfortable.

We transfered to the Auditorium di Mecenate next day under our own steam - no help with bags!

We were shown our room which seemed Ok if very small. It was only when we went to bed that night we discovered that the air conditioning unit was located in a cupboard under the window, which then vented to the outside courtyard! The window was right by the bed so it was like sleeping with a small jet engine running by your head!

Breakfast was a strange affair - delivered on a tray to the room at 'variable' times. Consisted on day one of coffee, croissant, packeted toast, butter and jam yoghurt and a cake.

Day two - coffee and a croissant! We had to ask for the other items which were given grudgingly.

On the upside, the location was good for sightseeing, once you got the hang of Romes chaotic public transport system.

There was no manager on site to voice our concerns to, and I now find from the Easy Jet web site that once you check out, no complaints will be considered!

Be warned!