I understand that in this kind of business, mistakes can happen, but I do not think this was a simple mistake. Rather an example of what happens when a hotel enjoys a fantastic position in Rome and however bad it is, it will always have customers. Incredible lack of respect for the tourists!! I try to be as concise as possible: a couple of friends getting married in Rome in October. 5 August 2008 - I called the San Daniele Bundi to ask for availability. They confirmed availability and requested a fax with details and bank/CC details. I sent the fax straight away. I tried to call several times in the following days to make sure they had received it and they were always very vague. Once they even told me not to worry, that the room was confirmed before asking who I was and what dates I had booked for!!! 3 faxes and 3 emails later, I finally managed to get a reply. 2 weeks before the wedding, bride and groom went to the hotel to make sure every guest had a room. Check-in day: A ruffled lady in the courtyard, without saying much (I am Italian, my partner British) walks us to a nearby pensione (Adas, very welcoming and organised, by the way) in Via Cavour, next to the Colosseum and drops us there. We check in, visit Rome, meet our friends and have a good time...The next morning, the lady at the Ades told us that we had to check-out because we were only booked for one night and that they were already fully booked for the next (The same happened to 3 other rooms booked by our friends). OK, so we went back to San Daniele Bundi, where they told us to go to another hotel, this time not as close to the centre and that they would pay for our taxi ride. Other condition: at the end of our stay, we would have to go back and pay them for the stay. Taxi ride: 14 Euros. New hotel: Excellent (Hotel Major Aventinus on the Aventinus Hill, near Testaccio and Trastevere) and cheaper. The manageress told us that we were only booked in for one night. Luckily, 5 minutes later a couple left the hotel and we managed to book the other 4 nights, but for that , she said that we would have to pay her directly. Fine for us. Still, as a principle, I wanted the taxi ride refunded by the San Daniele Bundi for making us waste a good part of the day and for the trouble. Of course they initially refused, so I really made myself heard and finally got my 14 Euros. I never shouted so much in my life (when in Rome you do like the Romans)!! San Daniele Bundi Hotel is definitely a hotel I wouldn't recommend. If you want to be close to the Colosseum, go to Hotel Ades a couple of doors further up in Via Cavour or, even better, go to the Hotel Major Aventinus (very posh area, 5 minutes walk from Metro, simple rooms with no tv - who needs it when you have such a wonderful city to discover! and even slightly cheaper. Good stay in Rome!!
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