Positives: Location, Price and Cleanliness
Negatives:
Our reservation was made in January through Venere.com, so of course we had a confirmation number. Upon arrival we were told only one room was available because the "water was out." He finally admited they overbooked, because he was being caught in multiple lies. My parents stayed at the hotel, while the four of us were shuttled to a hostel 5 minutes away, outside of the city and no where near a Metro. The hostel had no A/C, TV and a shower head ABOVE a toilet and sink! Only by persistance did we make sure the hotel paid for our taxi shuttle to and from the hostel to meet my parents at the Bundi. The next day we arrived back at the hotel to be told only one room was available and the other couple had to stay across the hall at Rosetta!
To add to this wonderful experience... upon checkout the gentleman (who apparently overbooked the hotel) told us the first night would be taken care of. Of course this was not. Instead they wanted to charge us 20 euro more for the two rooms at the hostel! Taxi cab rides were deducted from one room by an employee and owner was trying to say that this was a discount! Unreal. After 20 minutes we were finally able to get them to charge us the original rate for the first night which even that was unacceptable since it was a hostel outside of the city!
No communicaton between staff. Rome is definately a city you need to be careful of when it comes to stores, restaurants, taxi cabs and hotels. Someone is always trying to rip you off.
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