As a first time visitor to Rome, you can imagine how excited I was to be there. I had already stayed a week in Milan and had a great experience at the hotel. When I arrived, the gentleman behind the front desk told me the room wasn't ready and wouldn't be ready till 2pm, no problem, I knew I was early. At 1:45pm, I noticed he began to register guests, so I went up to the desk thinking he would be able to register me, but his response was " Ma'm, I told you rooms wouldn't be available until 2pm, go back and wait", not in a friendly tone, but in a real condescending and annoyed tone. Every night that we wanted a drink from the bar, we were greeted by another annoyed male employee that looked as if he did not want to be there. On the 2nd to the last day, I finished my breakfast, on the lovely terrace and decided to take a cup of coffee down to my room while I got ready for the day. As I was waiting for the elevator, the same evening bartender, rudely told me "no drinks, you need to drink on the breakfast floor", not only was he rude, but continued to scold me as if I was a child and waived his hand at me, indicating that I needed to go back on the terrace. The hotel is very nicely decorated, clean, not close to anything and has to either re-train their staff on customer service or hire an entire new team, in order for them to continue to attract clients. As a professional, that has worked in the customer service industry for 10+ years, I understand mistakes do happen, but there is always a rude way and a polite way of explaining errors to clients. I truly was appalled that they would have such a rude staff, considering it's a 4 star hotel and they are in the hospitality industry. I would definitely not recommend this hotel to anyone, until the hotel is able to re-think their employee customer service skills. On a positive note, there was one breakfast waiter, that was very nice and always greeted you with a smile. His co-workers, should really learn something from him.

The front desk is cold and always seem to b dissaproving. Iliana is very nice but the rest of the staff is dismal

When we arrived there was a mistake with our reservations and there wasnt a room available for our first night's stay. The gentlemen at the front desk were very kind and had made arrangements for the night at another hotel and taxi service was arranged. When we returned the next morning our bags were held and we were told to return at 1-130 to check into our room. We returned to find we were placed in a room with a balcony and a very large tub and shower on the balcony overlooking Rome. We had booked a standard room. The hotel was very clean, the staff was always kind and helpful. Breakfast on the 7th floor was delicious. We had read some earlier reviews stating the drinks in the afteroon on the Terrace were expensive. We did not find the drinks were any more expensive than any other restaurant in Rome and the view was worth the cost of a drink. Overall our stay at Hotel Romanico Palace was much more than we expected and we would recommend the hotel for a lovely stay in Rome. The location is wonderful for touring. The public transportation is very close. The Borghese Museum is just two blocks away, and Via Veneto is a great area with very nice restaurants. A perfect trip for these travelers.

First of all I can confirm what other reviews have said about Ilaria Lucani who was a great help from the moment we made our booking. Ilaria organised pick up from Fiumiciino airport which was quick, convenient and efficient; made restaurant reservations for us and recommended a restaurant where the staff were friendly and the food excellent. Ilaria's colleagues were very welcoming when we arrived and helpful throughout our stay.
The Romanico Palace is in a good location just a short walk from the Via Veneto and the Spanish Steps. We loved having breakfast on the 7th floor Roof terrace and will certainly visit again.