I booked this B&B and after I received my confirmation, the general manager emailed me to say that the B&B was being renovated during my stay. I quickly checked two other sites, and rooms were still available. When I asked about those sites, the general manager said, that just my room that I happened to book, a double room, was being renovated! There were other double rooms available but he said I would have to pay 250 euros more for the other double rooms! I reminded him about the guarantee I received from the booking website that says my room is guaranteed and if unavailable, then I should be upgraded to another room or hotel. The general manager's reply to this was to apologize for the mistake but I could just pay three times as much for the same room I booked if I wanted to stay. Needless to say, if I receive this type of customer service from the general manager before I even arrive, I would hate to see what happens when I actually show up. I will never stay in this B&B.

The position of this hotel is absolutely ideal. Within 5 minutes walking distance of the famous Spanish Steps and the luxurious shopping area of Via Condotti. It is also no more than 10 minutes from the Trevi Fountain (and there is a taxi rank at the head of the street). Good restaurants in the vicinity and easy access to the Metro system. The rooms are small, but perfectly adequately equipped as is the shower room. The air conditioning is excellent as are the staff. The breakfast (served in the room) will not be your favourite part of the stay. However, we would certainly recommend this hotel overall.