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“Unscrupulous management overshadowing fair location” 1 of 5 stars
Review of Katty Hotel

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Katty Hotel
1.0 of 5 Hotel   |   35 Via Palestro, 00185 Rome, Italy (Castro Pretorio)   |  
Hotel amenities
Ranked #424 of 1,263 Hotels in Rome
Munich, Germany
Top Contributor
56 reviews 56 reviews
52 hotel reviews
Reviews in 50 cities Reviews in 50 cities
80 helpful votes 80 helpful votes
“Unscrupulous management overshadowing fair location”
1 of 5 stars Reviewed June 21, 2013

Hotel Katty is an unscrupulously managed inhospitable lodging preying on unsuspecting travelers lured by its fair location. From timed lights and lack of hot water to outsourced breakfast, plenty of evidences suggest that the whole operation is a thinly-veiled attempt to maximize profit with minimum effort at the expense of guests.

This hotel is located about 700m from Stazione di Roma Termini (main train station, main bus hub, as well as the sole Metro station serving both line A and B) and 300m from Metro line B Castro Pretorio station. Thus it is well suited for sightseeing. The neighborhood is not as scruffy as some other areas near Termini, and 15 minutes of walk leads to the upscale Via Veneto and Villa Borghese.

The hotel itself occupies the fourth and fifth floors of a building. A small antiquated elevator is present, which has an inner door and an outer door. Both doors must be manually closed to activate the elevator, and the hotel staffs have a condescending way of warning new guests of this inconvenience. Our room was not too small and, at first glance, fairly clean. The toilet, however, had some unmentionable things stuck on the cover, such that we ended up scrubbing it ourselves. One distinct aspect of this hotel is the timed lighting system; both room light and bathroom light have timers. The lights will go out while taking a shower or just chatting in the room at night. Another, even more egregious aspect is hot water control; it shuts down at certain times. Many Italian hotels have trouble maintaining stable supply of hot water, but here it is not a matter of fluctuating or gradually weakening temperature. Water simply suddenly goes cold, very cold, only to return hours later. Seeing how the lights are timed, we can only suspect that this is a purposely-designed scheme to minimize expense by cutting off hot water at peak-usage times. Its powerful impact on unwary victims is exacerbated by the absence of hair dryer.

The three hostesses we met were all unsmiling, obtuse, and mechanical. At check-out, upon handing us our receipt, the lady never bothered to look at us or say farewell. What audacity they have to put a sign on the front desk, asking for good reviews on TripAdvisor. We can only wonder how they manage to lift ratings at various hotel review sites.

The last straw was the outsourced breakfast. It is served at Bar Montebello, about 150m away from the hotel. The stingy allowance of one piece of bread and one drink per person (you pay any extra) is eclipsed by the obnoxious barkeep. Upon first seeing us among the line of people waiting to get their meal, he made gestures to wait. When our eyes met again, he started grumbling out loud on how he has lots to do because he works alone and so forth. When we finally obtained our breads and started eating at the bar (the tables were full), he suddenly barked at us to move to a newly-vacated table, with used dishes and leftovers piled up on it, still grumbling about his work. We felt more like beggars at a charity food project than hotel guests.

Hotel Katty is an uninhabitable piece of real estate run by unscrupulous management that would rival the Thérnardiers of Les Misérables. It supposedly belongs to hospitality industry, yet it is inhospitable and the people not industrious. It is pretentious in the sense that it advertises as offering a range of services (e.g. breakfast) while keeping not even a bare minimum that fits the description. Over the years of our travels, we encountered many disappointing hotels. But Hotel Katty did not merely disappoint us; it disgusted us. This is the first time we rate a lodging with one point, which is one too many. It is worth zero point.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katty035, Proprietario at Katty Hotel, responded to this review, July 9, 2013
This comment is a totally unjustified attack to our facility and staff. The extreme hardness of the words used, and the fact that such complains were never shared at reception during your stay, arouse in us suspicions about their authenticity.
Our staff is young, friendly and always ready to help our clients for every need.
The hotel, as indicated, occupies the 4° and 5° floor of a historical building and the elevator, fully renovated, does not permit the installation of automatic doors. We don't understand what the problem is here!!
With respect to hot water: hot water is always available since customers may arrive into the rooms at any time of day or night. And we have never had complaints; sometimes a disservice might occur, but we are fully committed to promptly fix the issue.
With respect to rooms cleaning: this is done every day. Rare failures have been reported by few of our customers and, without any problem, we warned the cleaning staff and repeated the cleaning. As you can see from the other reviews, cleanliness is one of our strengths. Each guest room has a shower towel and a smaller one; the change those happens every 2-3 days (or more frequently if needed).
With respect to the lights: they are timed only to avoid remaining inadvertently turned on when customers leave rooms; nevertheless, they can be turned back on whenever the customer wants. Let us add that this is the first client ever, in many years of work, that complains about the timing of the lights.
With respect to the breakfast: considering that this is a 1 star hotel (which has no obligation for the Italian laws to offer the breakfast facilities), however this is served in a cafeteria 3 minutes walking far from the hotel; except for a few special cases in which customers did not appreciate this at best, there are no serious complaints received so far.
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140 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
St Austell, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 12, 2013

We choose Hotel Katty after reading reviews on the web. We all thought the hotel clean and basic. Just right for a family. A two minute walk to friendly cafe for breakfast my grandson had fresh orange juice every morning with cake he loved it. Very central for trains and buses less the 10 mins walk away.
Owners/staff polite and helpful.
A simply run basic hotel/apartment style, but perfect for our no frills stay.
We would recommend for sight seeing Rome. We stayed three nights and then went on to Umbria by train from Stazione Termini.

Room Tip: This is an apartment hotel rooms were of a good size.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

A very nice hotel with a friendly personnel. Located near Termini railway station. A large (comparing to other hotels in Rome), simple but clean room, it has all necessary facilities. For breakfast you need to go to a cafe outside, where you can have a cup of coffee/tea/milk and a cake which are very tasty. The main historical places are a 30-min walk from the hotel. The room was cleaned every day, and fresh towels were given daily. Opposite to what I have read about this place, it was not noisy at all. The elevator is a part of the charm - noble, decent and clean. Please, don't forget to close all the doors in the elevetor as it does not work with the doors unlocked. Good wi-fi. Sometimes hot water did not run immediately, I had to wait for a while, but it was not a problem at all.
There is a lot of good cafes and trattorias near the hotel. We liked Mamma Angela's best of all.

A very nice place to stay for tourists who come for sightseeing.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 12, 2013

I read a good review in my preferred city-guide book for Katty Hotel when I was looking for 1) a descent 2-night stay in Rome with my mother, 2) in a convenient area so that we could see the most in the sights during that city-break of ours 3) a stay-budget of about 50-60 euros per night.
I can say that I had no complain, I enjoyed the sleep in a rather comfortable bed-even that I had to share a double with my mother- and I surely liked the old, traditional building and neighborhood of the hotel, in a quiet and safe area. The hotel is close to the main Rome train station and walking distance from the tourist attractions. My mother and I had no difficulty in finding it, or afraid walking the distance from he Stazione Termini to the hotel, although it was late evening, and I had no experience of the city of Rome before.
I would recommend the hotel to anyone who wants a budget-stay, in a nice area of the city, mainly to sleep-over, rather than spending much time in the room.

Room Tip: For smokers travelers, who will book a room in winter, be prepared to...quit smoking during your sta...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 20, 2013

The hotel is walking distance from the Stazione Termini and lots of other tourist attractions. The staff was friendly and helpful. The room was great and we had a really nice view, the bathroom was also very clean. The only negative thing I have to say is that we were a little cold at night because the heat had been turned off. We said something to the guy at the front who said he'd look into it but didn't. Still, I would def recommend this hotel.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
119 reviews 119 reviews
33 hotel reviews
Reviews in 50 cities Reviews in 50 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed October 29, 2012

This hotel is a steal of a deal if you get it for under $70 euro. Maybe not for the upscale traveller, but amazing for backpackers and other "experience" oriented travellers.

The rooms are super clean, the bathroom are nice and updated, and the woman who runs the place is amazingly helpful and friendly.

The rooms are a bit dated, but they are very large (compared with most european hotels).

There is a great restaurant down below, and the service at the restaurant is actually really good (compared with the rest of Rome).

Overall, we would definitely stay here again.

Room Tip: Get a room upstairs away from the main reception. It is much more private.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 26, 2012

We stayed 4 nights in October 2012. With all budget hotels, there are compromises, but perhaps late in a 4 week trip to Europe, hotel Katty just had a few too many compromises for us.

The location is very good - close to the main Rome train station, and close to the Metro in a good part of town. The price was also good, although the included breakfast is very basic (a pastry and a coffee or juice at a nearby cafe). There is a supermarket, pharmacy and laundromat close by.

The staff were very nice, a family run hotel by the looks of it. The rooms were clean, and very roomy for Europe.

Unfortunately the rooms were extremely noisy - my room had a main sewer pipe running right through it so I heard every toilet flush in the building, and was just near the main reception desk so there was constant noise of staff and their family outside the room. My friend's room had very thin walls with a noisy family next door. The hot water consistently ran out within minutes of turning on the shower, and we had to ask for toilet paper to be replaced.

For the price, I guess you can't expect too much, but I'd have to think that there are better options available if you would like a quiet night's sleep and a hot shower in the morning.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Katty Hotel

Address: 35 Via Palestro, 00185 Rome, Italy
Location: Italy > Lazio > Rome > Castro Pretorio , Esquilino / Termini
Amenities:
Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #424 of 1,263 Hotels in Rome
Price Range (Based on Average Rates): $
Hotel Class:1 star — Katty Hotel 1*
Number of rooms: 10
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Also Known As:
Katty Hotel Rome

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