In late January we booked a 15 night transatlantic cruise from Fort Lauderdale, and planned to spend two nights in Rome post cruise, before flying home. We were torn between a standard, "big name" hotel, and a more interesting/culturally-immersive stay in a neighborhood B&B. We opted for the latter and booked through Hotels.com during the first week of February.
UNFORTUNATELY, we did NOT book with Hotel Rosetta but a nearby competitor. We received, printed, and packed our confirmation from Hotels.com. As another indicator of THEIR great service, while on the cruise, we received an email informing us that our reservation was confirmed, and no further action was necessary. All set, and good to go... or so we thought.
Our Shuttle driver dropped us at the door to this other establishment, helped unload our 4 pieces of luggage, and continued on his way. It was only then that we were told by the hotel manager that WE had CANCELLED our reservation, (I can ASSURE you this was NOT the case) and that no room was available! THIS was the moment when I started to get more than just a little concerned, and when my girlfriend started to panic.
FORTUNATELY... a VERY gracious gentleman, who owns a musical instrument repair shop next door, took pity on us and made several phone calls on our behalf. Just two minutes later he gave me directions to walk about half way around the (very small) block from where we were. At the end of that short, two minute walk, I found Hotel Rosetta and salvation!
At the front desk, I met an absolutely WONDERFUL young lady named Francesca, who quickly earned the well deserved moniker of "Ambassador Extraordinaire" for Rome in general, and her family-run Hotel in particular. She insisted I visually inspect the room prior to accepting it, and was almost apologetic that it was the largest (and ONLY) room remaining, and that the price might be higher than we would like. It WAS quite a bit larger than what we needed, but NEED it we did, AND it was only 10 euro per night more, than the room we had booked! It was also nicely appointed, comfortable, quiet, and SPOTLESSLY clean. (The ONLY thing keeping me from rating our experience a 5 was a mattress somewhat firmer than our liking.)
Hotel Rosetta is in a fantastic location less than two blocks from the Roman Forum and most major bus routes, AND less than four blocks from the Colosseum. There are HUNDREDS of quaint shops and restaurants in LESS than a 5 minute walk in any direction!
For the next two days Francesca and her family helped us with planning our sightseeing excursions, bus routes, restaurant recommendations, and taxi service to the airport. I simply can NOT say enough about the INCREDIBLY friendly and helpful service we experienced at Hotel Rosetta. I would stay there again in a heartbeat! Once again... THANK YOU!
(And if all that wasn't enough, the most delicious gelato I have ever tasted is right across the street! ENJOY!)