Hotel was ok but entrance to room was down the street & around the corner - felt very removed from the hotel proper. The continental breakfast was not good either. The worst experiences, however, were with the front desk manager (her name was Paula). As a result of a booking mixup between the tour operator and the hotel, payment had not been received prior to our arrival there. Although the whole issue was ultimately resolved after some two days, the way this woman treated my wife & me during this time was disgraceful. She was rude, arrogant, dismissive, and very condescending in the way she spoke to us. Instead of reassuring us (since she did have a relationship with the tour operator) that it was probably just a mixup and that she would work to resolve it, she made us feel extremely insecure about the situation, made it very clear that our credit card would be charged accordingly, and that we could then go fight with the tour operator to get our money back. Sure... of course she had to take our credit card to insure payment under the circumstances. But sometimes its not what you say but how you say it. And for two days this woman Paula made my family feel like we were dogs!. Even worse, after the situation was resolved her attitude never changed. She just continued to speak to us & behave in this tight-lipped arrogant manner and with this chip on her shoulder that was very frustring to us. There is no place for this behavior in business. The lady clearly has no capability in dealing with customers and as a Front Desk Manager is a very poor reflection of the hotel. She made our stay in Rome very distracting and for this i am quite upset. My name is David Allen. If any person of authority at Condotti Group would like to question me further about my family's experience at the Condotti Hotel, my contact information is on record at the hotel. I would not recommend this hotel to anybody and have further made a formal complaint to the tour operator about our unfortunate experience there.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
