We booked two double rooms for four nights. We checked in very late, but still were presented with a welcome drink. All was going well up to this point.

We were given our keys, and left to decide which rooms to take, having read previous comments about room 101 we were aware of the noise issue. At this point we were not aware that we had been given an upgraded room. Our friends were given a suite and encountered no problems. As it was so late we thought we would try the room. As other reviews has said, forget sleeping past 6.30 as the noise from the breakfast area is really unacceptable. The kitchen is on the other side of your headboard and sounds as if it is in your room when you are awoken. We complained only to be told there was no other room available. We put up with the noise for another night, were told the same story, at this point the manager said all he could offer us was a room in another hotel! I pointed out that we were travelling with friends and did not wish to be separated, he reluctantly offered us a 50 Euro discount, which we accepted for our discomfort.

When we returned to the hotel in the late afternoon, a room had miraculously become available (I now think someone who had booked it either checked out becuase it was so uncomfortable or took one look at the room and decided not to check in). Before agreeing to change rooms we asked to see the room, the room was miniscule, there was about 18 inches of room around the bed, a cupboard in one alcove that was the shower and the toilet and basin in the other cupboard!

We declined the move and were then told by a particularly surly receptionist that if we didn't move we could not have the previously negotiated discount! As we were very tired from the two previous nights lack of sleep we decided we would move.

This was a big mistake, the bed was rock hard, the ac didn't work well and was very noisey, the shower pressure was useless, the room was not soundproof as stated on their website you could still hear the lift and people talking in the stairwells, doors shutting etc. The final straw was when, some of our cosmetics got removed/accidently thrown out from the room. No effort was made compensate for the loss, only more rolling of the eyes and shrugging of the shoulders.

The staff did not seem to be able to comprehend or appreciate our situation at all, we were made to feel that we should have been eternally grateful for the upgrade. We did not ask for an upgrade, but having been given it, the standard double by comparasin was a considerable let down and very overpriced for what it was.

In conclusion, I would not recommend the hotel unless you're going to book a suite, which at 700 euros a night I'm sure most people would rather spend in one of the designer shops in the area.

My Husband and I stayed at the luxury house/hotel for three nights. The hotel is in a fabulous location, a 5 minute walk from Spagna (The Spanish Steps) underground station. The staff are attentive and friendly. We were given an upgrade to a junior suite at no extra cost and were offered breakfast in our room if desired, which we took up as it was pure luxury to just spend time together, having left our four children at home. The breakfast was great. You could choose to have cereals, pastries, fruits, yoghurts, bread & Cheese and coffee & tea or have them all! The room was great, spacious, immaculate with a king sized bed that was comfortable. There was also a jacuzzi bath to soak in at the end of a busy day. The hotel was a bit difficult to find, having walked up and down the road twice, we found we had been looking in a shop right next door! The hotel is entered by a glass door and is nestled between shops. This was our fourth trip to Rome and was definely the best place we have stayed. It was lovely and quiet being on the back streets. We would definitely stay at the hotel again.

Intown Luxery House is a 6 room hotel very central located in the middle of the upper-class shops (Gucci, D&G, etc). All interesting sites you would like to visit when in Rome are within 25 minutes walking distance, no need for taxi or underground. Hotel is close to the Spanish Strairs but away from all the growth. Besides the very good location the hotel also has a very good standard and although the room was not big, it was spacious enough for our 4 days stay (we were away most of the time anyway), well decorated and includes flatscreen and DVD-player, bathroom with jacuzzi, but most important for us it was clean end had good atmosphere. Front desk staff were helpful, friendly and efficient. Breakfast was good, not super, the coffee was from the machine but excelent. We had a standard room (2nd floor) which we think was the best value for money. Overall we would certainly recommend this hotel; location, clean, decoration, value for money.

We stayed here for four nights. Paid 300 EUR per night for a double room. This is a very small boutique hotel (or guest house) in a great part of Rome, a couple of minutes walk from the Spanish steps and Metro station.

The first room we were given, 101, was right off a small room which was functioning as the morning breakfast buffet area. This room was VERY noisy and I would recommend specifically avoiding it. From 6:30am in the morning you could hear the drawers being opened and closed, plates being put out, and all voices coming from the room.

Upon complaining we were offered a penthouse suite. Surprisingly, the suite was not much bigger than the double room, with the exception of a big outdoor balcony which overlooked the street. It also had a bigger couch, a bathtub versus a shower and an extra TV. For the price of a double room, it was fine, but it would not be worth booking this at the regular suite rate. You could still hear the noise of the tiny little lift from the room and noises from the corridor.

The rooms did not include a tea or coffee maker, which was a bit of a let down given there was no onsite restaurant. However they felt quite clean and new given the hotel is only one year old.

One of the disappointing aspects of the stay was that the hotel asked us to pay in cash after we checked in and were shown our room. The receptionist insisted that the credit card machine was not working. We refused to pay in cash and raised the issue with the manager, who was polite and aplogetic.

At the end of our stay, the credit card machine was magically working again.

Overall a comfortable little hotel to stay in for a few days, with no real facilities but a great location in Rome. All major sites were within 20 to 30 minutes walk.