We booked two double rooms for four nights. We checked in very late, but still were presented with a welcome drink. All was going well up to this point.
We were given our keys, and left to decide which rooms to take, having read previous comments about room 101 we were aware of the noise issue. At this point we were not aware that we had been given an upgraded room. Our friends were given a suite and encountered no problems. As it was so late we thought we would try the room. As other reviews has said, forget sleeping past 6.30 as the noise from the breakfast area is really unacceptable. The kitchen is on the other side of your headboard and sounds as if it is in your room when you are awoken. We complained only to be told there was no other room available. We put up with the noise for another night, were told the same story, at this point the manager said all he could offer us was a room in another hotel! I pointed out that we were travelling with friends and did not wish to be separated, he reluctantly offered us a 50 Euro discount, which we accepted for our discomfort.
When we returned to the hotel in the late afternoon, a room had miraculously become available (I now think someone who had booked it either checked out becuase it was so uncomfortable or took one look at the room and decided not to check in). Before agreeing to change rooms we asked to see the room, the room was miniscule, there was about 18 inches of room around the bed, a cupboard in one alcove that was the shower and the toilet and basin in the other cupboard!
We declined the move and were then told by a particularly surly receptionist that if we didn't move we could not have the previously negotiated discount! As we were very tired from the two previous nights lack of sleep we decided we would move.
This was a big mistake, the bed was rock hard, the ac didn't work well and was very noisey, the shower pressure was useless, the room was not soundproof as stated on their website you could still hear the lift and people talking in the stairwells, doors shutting etc. The final straw was when, some of our cosmetics got removed/accidently thrown out from the room. No effort was made compensate for the loss, only more rolling of the eyes and shrugging of the shoulders.
The staff did not seem to be able to comprehend or appreciate our situation at all, we were made to feel that we should have been eternally grateful for the upgrade. We did not ask for an upgrade, but having been given it, the standard double by comparasin was a considerable let down and very overpriced for what it was.
In conclusion, I would not recommend the hotel unless you're going to book a suite, which at 700 euros a night I'm sure most people would rather spend in one of the designer shops in the area.
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