We have had a fabulous few days in Rome, and this apartments location, just a 2 minute walk from the Piazza Navona helped make it so. It's a great price for this location and a lovely retro style apartment, plenty big enough with a good kitchen facility and a pc with internet access. The electrics were dodgy and often completely blacked out, but we quickly realised that all was required in these events was a trip down the main hallway of the building to the electric box that serviced the entire building, where the trip could be reset.

The main problem however, was the service provided by the owners which was very poor. We were moved from our original choice of apartment at the last second and as compensation they offered us a free taxi transfer which we were pleased with. However, the taxi took us to the wrong apartment (we never actually got to the bottom of whether this was the fault of Retrome or the taxi company), the taxi driver was very helpful and telephoned Retrome for us to confirm the location he had apparantely been provided. They confirmed this to him and said someone was on their way to let us in. 20 mins later, still no sign. He rang again which is when he was informed that we were indeed at the wrong apartment, so another 10 mins in the cab and we were outside of the correct one. Still no sign of Retrome staff however. After 20 minutes Benji arrived and let us in. By this point we'd had a very long journey and spent the last hour messing around and waiting, in the middle of the night. We politely expressed out discontent to Benji about this, who as good as laughed at us and told us that 'worse things could have happened on the journey than that'. Naturally we found this attitude worrying and had we not just given up and paid him his money, I am convinced he would have argued his case all night to us, which at the end of the day would only have spoilt our holiday.

We also had an Italian gentleman turn up mid morning each day who spoke no English, walk through the apartment to the balcony in the kitchen with a big bag of laundry. He put this in a cupboard and took another bag out, then left again. We were there for 2 of his visits but out the other 2 days so presume he has a key. This is not something Retrome had made us aware of, after the first day I emailed them to check we are ok to be letting him in and whether to expect him again, but I am still awaiting my reply.

I suppose for future reference, don't expect sympathy if you have a complaint, don't be surprised if the accomodation you book is not what you end up with, and expect a little bit of waiting around on your arrival night. If your expectations are set like this, you can't be dissappointed, and overall it was a great place full of character in a fantastic location.