I can't understand the bad reviews of this inn. Perhaps the confusion comes from their being multiple establishments, apparently all under the same owner. We stayed, however, in the Vatican Garden Inn on Via Germanico, and this is the accommodation we are reviewing. We got a taxi across to the Inn from a previous place which we were unhappy with, and the staff at the Vatican Garden booked us in at very short notice with no problem. The contrast with the previous accommodation couldn't have been sharper. The room, for the same price as the previous place, was borderline luxurious; the room was large, well furnished, with shutters, curtains, and even linen draperies on the windows. A chandelier hung from the roof. The staff were uniformly friendly and accommodating in every way. Breakfast, was included in the price, and was, unlike in most other Italian places, American-style, offering much better fare than the average continental breakfast. It included boiled eggs, ham, cheese, toast, yoghurt, croissants, juice, even espresso, as well as ordinary coffee. The staff were Filipino, but spoke good English. On our last night, they printed out our boarding passes as well as our Terravision passes (which was more complex as it meant using a link, email, and password) and delivered them to us the same night, even though this meant a trip to another establishment for them. In other words, excellent service. Also, we arrived late one morning for breakfast, and this posed no problem for them. Friendly, gentle, and highly serviceable people. Highly recommended all in all. (The toilets even have bidets built in- something I haven't come across before :) The location is fantastic: walking distance to the Vatican, Panteon, and Coliseum, as well as many other attractions, including great value shopping areas.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.