I am we'll travelled and have never had such a terrible experience until now.Whatever you do, DO NOT STAY HERE.They advertise a whole lot of things that don't exist. I arrived with my family and there was a bell at reception that we had to ring several times before anyone let us in. Once I checked in, they told me we were not actually staying in the INN but we're across the street which is a two minute walk down the road. When we got to the room, it had two missing light bulbs next to the bedside lamps, the shower door was broken and needed urgent repair,there was no plug in the bath, there was burn mark on the wall and stains all over the wall paper, the bed sheet was torn and ripped yet they had a certificate in the room saying " luxury suite". WTF?? SOOO misleading. It was more like a half burnt room. What's worse is, when I asked the reception to fix these things they came up with every excuse to avoid doing so. They then offered an alternative which was a sauna and BTW the room they gave us had no aircon. Room 201. Anyway, we complained and then finally he gave us a room which is still really bad because the shower door is about to fall off but they said it's NORMAL. Seriously, what a joke. they then promised to call in an electrician an we waited and waited but nothing. They had no intention whatsoever to fix it or anything. There was no key for the safe and mold under the bath. Nothing works and it's so dusty. breakfast is a JOKE. I think it must be left overs from two weeks ago. They didn't have enough clean plates and were using a bath towel to dry the ones that were given out??? hello, what is wrong with these people. The problem is we can't get a refund so we have to suffer another two nights here. It is so uncomfortable and they have no customer service. They don't seem to be able to get a hold of the manager Antonella. I think we saw her in reception but she pretended to be a staff member so we couldn't approach her.the only good thing is the location. It is so not worth it though. Pay to stay somewhere else because this will really tarnish your view of Rome. I hate this place and these people are liars!!!!!!!!! They state that they have a mini bar and there is nothing in it. they don't have tissues and when you ask for more toilet paper they get angry with you. The venue for breakfast is a tent or garage outside and there are holes in the roof so the toast was wet from the rain drops. the water was unclean and gave my mum an upset tummy. STAY AWAY. This is the worst place I have ever stayed in.
- Also Known As:
- Vatican Garden Hotel Rome
- Vatican Garden Hotel
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