This suburban hotel has both positive and negative aspects related to its large size for hosting conventions, but is poorly located for leisure travelers.
On the plus side, guest rooms are clean, comfortable, and well-appointed with plush bedding consistent with US-based Marriott properties. The basement-level executive lounge, accessible by Marriott Gold / Platinum members, maintains a good supply of soft drinks, coffee, and light snacks (peanuts, fruit, etc) all day. As a Gold member I was upgraded to a room with 1.5 bathrooms (bathroom #1: sink / shower / toilet; bathroom #2: sink / tub). Also, the hotel restaurant is well-located in an open-air lobby and provides a pleasant open dining space.
On the minus side, the hotel seems to suffer from sporadic customer service issues. The front desk seems to be chronically understaffed: at both check-in and check-out, I waited 15 minutes for 2 desk personnel to service a line 5 or more people deep. As for breakfast, we arrived for Sunday morning breakfast at 10:00 but found the €27 buffet about 75% depleted, despite a posted closing time of 11:00. The wait staff were super-attentive to clearing used dishes from tables, almost annoyingly so. However, restocking the buffet appeared to be lower priority. Also, the onsite third-party transport company that provides FCO-to-hotel transfers (fee applies) did not show up for one of its stated pick-up times, so we waited 40 minutes for a shuttle ride from FCO. My complaints upon arrival were greeted unreceptively by snippy shuttle staff based at the hotel, but Marriott staff helped me negotiate some compensation.
The largest problem with this hotel for tourists is the hotel's location. The only public transport option is via bus 128 for connections to the FL1 (Muratella) or to metro line B (bus stop Baldelli; near metro B stop Basilica San Paolo). The FL1 lines stop running between 22:00 and 23:00; one Saturday night in Rome, we arrived at Ostiense Station to find the last two FL1 runs to Muratella unexpectedly cancelled. We would have been stranded had we not figured out how to make it to Baldelli to take bus 128 back to the hotel. Also, bus 128 runs with greatly reduced frequency late in the evening, creating a potentially long wait for transport back to the hotel. As a result, we found our evenings in Rome cut short due to the limited transportation options. And, reliability issues we faced with the onsite third-party shuttle made us wary of that option as well.
While this is a competent hotel for those with private transportation, I would not choose this hotel again for a tourist stay relying on public / hotel shuttle transportation options.
- Official Description (provided by the hotel):
- The Rome Marriott Park Hotel is located only 11km from the Fiumicino International Airport and 14km from Rome's city center. A short shuttle bus ride will take you downtown, where you can wander to the Coliseum, ascend the Spanish Steps and make your wish at the Trevi Fountain. Discover a memorable stay by planning either a corporate meeting or a romantic weekend getaway thanks to the amazing event facilities and the full-service resort amenities offered by this hotel in Rome, Italy. All 601 rooms boast luxurious Marriott Revive bedding, marble bathrooms, soundproof windows and handcrafted furniture. Our Spa wellness center offers you an oasis of relaxation and well-being after a long sightseeing day. Experience one of Europe's largest convention centers in this Rome business hotel with 40 meeting rooms, ideal for intimate gatherings or large events. When planning a conference or luxury European travel, nothing compares to the Rome Marriott Park Hotel. ... more less
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- Also Known As:
- Marriott Rome